**JOB LOCATION : GRAND ORIENT HOTEL PERAI PENANG** To assist in the duties of the Reservations Department maximizing bookings by delivering a delightful yet efficient booking service for a multisite brand; our Reservations Officer are meticulous at administration ensuring that every detail of a customer\xe2\x80\x99s booking has been accurately recorded following established procedures. Responsibilities Report to Duty Manager/ Hotel Manager. To deal efficiently and politely with all telephone, email, internet, social media and \xe2\x80\x98in person\xe2\x80\x99 enquiries. To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly onto the system. To maximize revenue by converting enquiries, recognizing business prospects and opportunities to upsell venue services. To liaise with clients and customers to coordinate corporate events whilst building rapport and creating professional relationships. To exercise effective listening to capture relevant information and provide a premium experience for the guest. To liaise with all departments to ensure the best service is provided to our customers. To ensure that all work meets company standards and is according to training given; all function paperwork must be accurate and complete, including banquet requirements, guest preferences, booking supplements and payment details. To have an in-depth knowledge and understanding of the operation of the business including all food and drink menus ensuring the ability to provide a thorough response to customer enquiries. To undertake general administration duties. To assist Laguna Club member\xe2\x80\x99s projects. Provide information to the guest about the hotel\xe2\x80\x99s products & services, nearby food & beverage outlets, places of tourist interest in the city & around when necessary.
ABOUT US Island LandCap Hospitality Sdn Bhd, a member of Island LandCap Properties Group. We are a hospitality management company which strives to challenge the status quo and established order. With our creative strategies and best practices, we as management team consists of leaders and specialists from both within and outside the hospitality world, we know how to achieve success and understand how to develop sustainable business models that generate profit year-after-year. VISION A world-class hospitality organisation. MISSION Committed in providing elite quality hospitality services and experience to all our guests and partners at all times. CORE VALUES Professional We commit our best in everything we do to all our guests, striving for excellence by exceeding expectations and distinguishing ourselves through elite performance. We Care By creating a conducive working environment, nurturing them to their fullest potential and recognizing their contribution to all our employee. We Are Team Player Our \xe2\x80\x9cteam\xe2\x80\x9d makes our company stronger. Bringing every contributor together for the betterment of all. Our \xe2\x80\x9celite spirit to serve\xe2\x80\x9d makes our company stronger - Work Hard, Play Hard, Every second One Goal, One Heart, One Team Together we make it happen!
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent