Job Description

We're Hiring: Reservation Supervisor / E-commerce Executive | Wyndham Acmar Klang

Location: Klang, Selangor

Department: Front Office | Full-Time

Lead with passion. Inspire excellence. Create memorable stays.

At Wyndham Acmar Klang, We are seeking a motivated and detail-oriented Reservation Supervsior /

E-Commerce Executive

to manage and grow the hotel's online sales and presence across digital platforms. You will be responsible for optimizing online channels such as the hotel website, and OTAs (Online Travel Agents)

Your Mission:

Monitor rate parity, availability, and promotions across all e-commerce platforms Collaborate with Revenue and Sales team to implement pricing strategies and offers Analyze online booking trends, conversion rates, and digital performance reports Ensure reservation data is accurate and up to date in the PMS (Property Management System). Coordinate special requests and communicate with Front Office and Housekeeping teams. Manage group bookings, corporate reservations, and block allocations.
Who You Are:

Diploma/Degree in Marketing, E-Commerce, Hospitality, or related field Minimum 1-3 years' experience in hotel e-commerce, OTA management Strong knowledge of OTA extranets, channel managers, and booking engines Analytical and detail-oriented, with experience in using tools like Google Analytics Good communication skills in English and Bahasa Malaysia Familiarity with hospitality systems (SynXis, Staah & Opera) is an added advantage
What You'll Get:

- Join an internationally recognized hotel brand

- Attractive salary

- Career advancement opportunities

- Professional training & development programs

- A supportive, respectful, and inspiring team culture

- Staff meals, uniforms, and other hotel perks

Apply Today!

Send your CV

Subject: Reservation Supervisor / E-commerce Executive Application - Your Name

At Wyndham Acmar Klang, we don't just manage guests -- we elevate their experience.

Lead the way. Make your mark. Be the difference.

#WyndhamAcmarKlang #GuestServiceManager #HospitalityLeadership #HotelCareers #KlangJobs #WyndhamCareers #FrontOfficeExcellence #MalaysiaJobs #LeadWithPassion

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,300.00 per month

Benefits:

Meal allowance Opportunities for promotion Professional development
Experience:

hotel: 1 year (Required)
Language:

English (Required)
Work Location: In person