Job Description

Job Advertisement: Resort Operations Leader We are seeking an experienced and dynamic Resort Operations Leader to join our team and oversee the day-to-day operations of our resort located in Semporna, Sabah. As the Resort Operations leader, you will play a crucial role in ensuring the smooth functioning of all departments while providing exceptional guest experiences. The resort also caters for, amongst other activities, accommodation, food and beverages, water sports, snorkeling, boat transfers, island hopping and other island resort centered activities, we are currently looking for an experienced and dedicated individual to join our team. Prior island resort operations experience is essential. Responsibilities:-

• Reports to the Reservation and Operation Managers
• Handling & monitoring resort daily operations
• Exposure to island resort operations and maintenance, accommodation, water sports & recreation, snorkelling, boat transfer, food and beverages
• Be engaged with all resort departments daily providing leadership and assistance to optimize operational efficiency
• Responsible for practicing, supporting, and promoting high expectations for professionalism, hospitality, and positive guest interactions
• Supervise and direct various guest service departments focused on overnight guest operations
• Quickly respond to and resolve guest complaints and incidents and complete all required reporting documentation
• Lead and participate in resort security functions throughout the year including nightly security rounds, manager-on-duty program, and respond to any after-hours resort needs
• Maintain financial accuracy by collecting deposits, fee and payments, processing charges and issuing receipts
• Supervise both administrative clerical personnel and provide constructive feedback that boost morale and led to increase in employee retention
• Preparing daily cash collection and credit card machine report summary for Accounts Manager
• Preparing weekly kitchen inventory stock reports for Operations Manager
• Collaborate & coordinating with other head department to handle guest requirements from check-in through check-out
• Maintain up-to-date resort administrative records
• Enforce daily team member work schedules
• Reports facility and room maintenance problems to Operations Manager for immediate remediation
• Welcome each new guest pleasantly, assist with reservation check in and identification

Requirements:-

• 18 years and above and a Malaysian citizen
• Minimum one year experience in the hospitality industry and candidate must possess at least a Diploma or Degree in resort/hotel management, recreation water sports management, or equivalent
• Fluent in Mandarin Chinese, English, and Malay (written and spoken) to effectively communicate with guests and staff
• Familiar with Microsoft Office and Google Sheets
• EPF
• SOCSO
• Annual Leave
• Relocation to Semporna with accommodation onsite at the resort
• Flexibility to work evenings, weekends, and holidays as required

Contact:- Interested Candidates should submit a completed CV, cover letter and other relevant documents to: Name: Mr Michael Kehoe Email: kulapuanvacation228@gmail.com Job Type: Contract
Contract length: 6 months Salary: RM1,000.00 - RM1,500.00 per month Schedule:

• Fixed shift

Ability to commute/relocate:

• Semporna: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Hospitality (Preferred)
• Microsoft Office (Preferred)
• Google Docs (Preferred)

Language:

• Mandarin (Preferred)
• English (Preferred)

Shift availability:

• Overnight Shift (Preferred)
• Night Shift (Preferred)

Willingness to travel:

• 25% (Preferred)