Job Description

Responsibilities:

• Manage daily Front of the House and Back of the House restaurant operations.
• Provide superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Constantly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Determine future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Oversee restaurant\'s good image and suggest ways to improve it.
• Maintain operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads).
• Train new and current employees on proper customer service practices.
• Apply policies and protocols that will maintain future restaurant operations.

Requirements:

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role.
• Proven customer service experience as a manager.
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
• Strong knowledge with restaurant management software, like OpenTable and PeachWorks.
• Excellent leadership, motivational and people skills.
• Acute financial management skills.

Interested candidates please submit your application through Jobstore.com