Job Description

RESTAURANT SUPERVISOR

Summary

The Restaurant Supervisor will report to the Restaurant Manager and forms part of the F&B team who collectively deliver exceptional guest experiences.

We are looking for individuals who have a good knowledge of food & beverage, a team player and enjoys to wow guests with outstanding service and hospitality.

The Role of the Restaurant Supervisor

• To provide back up for the Manager and Assistant Managers and take responsibility in supervising and coordinating the daily activities and maintaining the highest standard of service established by the hotel
• Create and maintain a pleasant working environment and foster teamwork at all times
• Assist Restaurant Manager to constantly find ways to further increase revenues without sacrificing pre-determined standards
• He/ she is expected to deliver a high-quality experience to our guests and motivate our colleagues to ensure excellent customer service.

Preferred Qualifications And Skills

• Diploma or Certificate in Hotel Management/ Catering
• Minimum 2 to 4 years relevant job experience in similar capacity
• Knowledgeable about customer service and guest contact skills
• Knowledgeable about handling guest/colleague complaints and dealing with guests
• Previous experience in supervising and/or delegation
• Good in spoken and written English and Bahasa Malaysia
• Ability to communicate in other languages would be an advantage
• Computer literate with knowledge of Microsoft Windows and InfoGenesis System
• Pleasant with positive attitude
• Good communication and administrative skills
• Willing to work shift duties

Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:

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Malaysia work authorization is required for this position.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Mandarin Oriental