Job Description

MohonKelayakan

• Can speak in English & Mandarin.
• Bachelor\'s Degree in Hospitality Management, Business Administration, or a related field (or equivalent experience).
• Proven experience in food and beverage management, with a track record of successful leadership.
• Strong financial acumen and budget management skills.
• Excellent communication and interpersonal skills.
• Knowledge of food safety and sanitation regulations.
• Ability to work well under pressure and in a fast-paced environment.
• Flexibility to travel within the designated area or region as required.

Tanggungjawab

• Supervise and provide guidance to restaurant managers and staff within the assigned area.
• Oversee day-to-day operations, ensuring compliance with company policies, procedures, and quality standards.
• Monitor and manage inventory levels, food cost, and waste reduction strategies.
• Ensure adherence to health and safety regulations in all F&B outlets.
• Develop and manage budgets for each outlet, with a focus on cost control and revenue generation.
• Analyze financial reports, identify areas for improvement, and implement strategies to achieve revenue and profitability targets.
• Monitor and control expenses, including labour costs and food costs, to maximize profitability.
• Maintain a high standard of customer service and guest satisfaction across all outlets.
• Address customer complaints and resolve issues promptly to ensure a positive dining experience.
• Train and coach staff on delivering excellent customer service.
• Collaborate with chefs and kitchen staff to create and update menus that cater to customer preferences and market trends.
• Ensure consistency in food quality, presentation, and portion sizes.
• Conduct regular quality audits to maintain high food and beverage standards.
• Recruit, train, and develop restaurant managers and staff within the area.
• Conduct performance evaluations and provide constructive feedback.
• Implement staffing schedules to optimize labour costs while meeting business demands.
• Work with the marketing team to develop and execute marketing strategies to attract and retain customers.
• Monitor sales trends and identify opportunities for revenue growth.
• Implement promotions and loyalty programs as needed.
• Prepare regular reports on financial performance, operational efficiency, and customer feedback.
• Provide updates to senior management on the area\'s performance and progress toward goals.

Manfaat

• Provide training
• Offer EPF and social insurance
• Annual leave
• Career advancement opportunities

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