Job Description

RETAIL MANAGER \xe2\x80\x93 TRAVEL RETAIL

MALAYSIA, KUALA LUMPUR

Coty is one of the world\xe2\x80\x99s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. COTY is the global leader in fragrance and number three in color cosmetics. COTY\xe2\x80\x99s products are sold in over 150 countries around the world. COTY and its brands are committed to a range of social causes as well as seek to minimize its impact on the environment. For additional information about Coty Inc., please visit www.coty.com.

ROLE AND DEPARTMENT

The Retail Manager is responsible for Retail Sales Excellence on all levels.

Manage & lead Team on development including promotional and merchandising activities related to a Duty-Free distribution channel and organization. Gather & providing feedback on competitors and retailers sales and activities to the Key Account Manager & other departments within Travel Retail.

Retail Manager reports to the Key Account Manager.

THE ROLE

In this role you will be responsible for:

RETAIL SALES/EXCELLENCE

• Collaborate closely with retailer on anything Retail related to help drive sell-out.
• Monitor closely on the retail performance of newness and our core lines..
• Support Retail Sales Specialist in planning and implementation of goals/ambitions including retail sales targets, action plans to drive sell-out
• Plan and implement suitable incentives to drive sell-outs in line with competition standards.
• Identification of any likely risk/opportunities from itemized sales report and make necessary recommendations to KAM Retail Manager.
• To drive improvement in store ranking/market share of Coty brands (KPI).
• Regularly update monthly sales reports via HUB/internal trackers in coordination with the Retail Sales Coordinator
• Identify potential space improvement at shopfloor or any opportunities to improve our retail sales performance
• Provide an in-depth monthly analysis of the market to Sales Manager & other Departments within Travel Retail.

MERCHANDIZING EXCELLENCE

• Work with the Retail Sales coordinator to make sure merchandising excellence is met in all stores.
• To work closely with DP on the fulfilment rate of non-sellables
• To nurture strong business partnership with the shopfloor team
• Partner closely with the marketing and merchandising team to put forward recommendations.
• To readily share competitor\xe2\x80\x99s insight & propose appropriate actions to maximize sales and brand visibility
• To conduct regular TRIP CHECKS for key market

BEAUTY ADVISOR & COORDINATOR MANAGEMENT

• Oversee Retail Sales Specialist on the leadership & development of the Beauty Advisor Teams
• Create positive and strong synergy within the team, ensure the best mindset, and lead them by example
• Communicate sales target to Beauty Advisors, sales achievement, and ensure that targets are being met monthly
• Conduct regular reviews with Retail Sales Specialist to monitor Beauty Advisor monthly sales performance and examine ways to improve their productivity.
• To monitor and update the Beauty Advisor database, according to business needs
• Uniform management in coordination with Retail Specialist
• Roster supervision

FORECAST & INVENTORY CONTROL

• To keep track of retailers\xe2\x80\x99 placement of orders and short shipment
• Work closely with KAM on product forecast
• Work closely with Omnichannel manager on GWP/POS forecasts
• Maintain adequate inventory levels in retailer\xe2\x80\x99s doors sellable stock, testers, promotional items, advertising materials etc.
• Feedback on sell-out, trends to help project and plan accurate forecasts.
• Give on-going feedback to Demand planning team on performance, promotions & Market trends

PROMOTION EXECUTION

• Ensure with the help & support from the Retail Sales Coordinator of all planned promotions & all elements are in place.
• Support Retail Sales Coordinator on the preparation of COMA deck for MPM team for promotion execution
• Work with Retail Sales Specialist to Co-ordinate, analyze and exploit all data on the activity level of the points of sale, on the feed-back of merchandising and promotional activities of Coty brands and competitors
• Provide weekly and monthly updates and follow-up on key information, promotion results, budgets, and costs to the Key Account Manager
• Manage budget and costs relating to retail
• Keeps abreast of and provides info on competitor activities, making recommendations to boost sales

ADMINISTRATIVE SUPPORT

• Preparation of MBU & Business Review and Monthly Retail Meetings.
• Prepare COMA decks for Capex projects

You will have:

• Extensive knowledge of retailers and channels for beauty industry, focus on key account, and Travel Retail & ecommerce is a plus.
• Strong in leadership and in people management,
• Experience in managing effective teams,
• The ability to work autonomously, as well as part of a team, and is confident in managing relationships at all levels.
• Operational efficient, strategically credible.
• Adaptive: Able to adapt plans, strategies and processes in ways suited to the needs of the business while promoting consistency.
• Organized: Well organized, with a disciplined approach to evaluating priorities in a fast-changing environment.
• Driven: Relentless pursuit of progress and achievement of goals.
• Being able to work under fast pace and in matrix organization.

We\xe2\x80\x99d love to see candidates who have:

• At least 5 years of working experience in the retail sector, with an enthusiasm for retail sales management
• Experience in the beauty industry is advantageous
• Industry knowledge & Travel Retail experience a plus, not essential
• Excellent in spoken and written English.
• Competent in excel & PowerPoint
• Good negotiation skills

WHAT WE OFFER

This is unique role with a genuine opportunity to make an impact. You\xe2\x80\x99ll get to work in a diverse and environment with a team who are passionate about the work they do and know how to have some fun along the way.

Coty