Job Description

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The Retail Operations Executive is the main channel between the management and retail, the ideal candidate will be responsible for overseeing the day-to-day operations of retail stores, ensuring efficient processes, exceptional customer service, and achieving sales targets. This role demands strong leadership, organizational skills, and a deep understanding of retail operations in the fast-paced fashion sector.

Retail Sales Operation

Ensure that all retail operations run smoothly on a daily basis. Monitor store performance and implement improvements where necessary to meet sales targets. Supervising and guiding staff toward maximum performance. Collaborate with store managers to ensure team members are properly trained and equipped to meet operational standards. Preparing and controlling the outlet's budget aiming for minimum expenditure and efficiency. Responsible for motivating and engaging staff to ensure the staff represents and embraces Naelofar values and understands the goals and ensures excellent customers' shopping experience and a positive image of the Brand. Optimize efficiency and oversee the day-to-day work and operations of boutique outlets to ensure compliance with company rules and guidelines. Conduct audit checks, provide feedback and suggestions to retail outlets in charge and perform follow ups. Support marketing activities to ensure excellent execution of promotions and merchandising. Monitor daily and monthly sales achieved for all boutique outlets and verify sales transactions to resolve all discrepancies. Generate and analyze operational reports, including sales data, stock levels, and customer feedback. Maintain good rapport with all staff, customers as well as suppliers. Provide insights and recommendations to senior management on store performance, potential improvements, and emerging trends. Monitor key performance indicators (KPIs) such as sales per square foot, customer satisfaction, and inventory turnover. Able to perform other duties and responsibilities assigned by the Company from time to time.

People Development & Sales Team Management

Assist in the recruitment, onboarding, and training of retail staff on operational procedures, product knowledge, and customer service practices. Lead, train, motivate and develop retail staff in promoting courtesy and improving customer service standards. Develop and maintain employee schedules, ensuring the store is appropriately staffed during all shifts. Evaluate staff performance and provide guidance or support as needed to enhance employee productivity and morale.

Inventory Management

Oversee the inventory management process, ensuring stock levels are optimized and well-organized. Conduct regular stock audits, track product movement, and report discrepancies to management. Manage stock replenishment, transfers, and returns to ensure availability of products while minimizing losses. Ensure that all products are properly stored and handled according to safety and quality standards.

Customer Focus

Handle and respond to customers' complaints when required. A well-thought out customer support strategy. Listening and implementing customer feedback. Building personalized experiences. Evolving based on customer needs. Creating a customer-focused culture with staff.

Educations and Skill requirement

Diploma in Business Administration / Retail Management or in any related field At least 2+ years experience in Retail / Fashion retail Fluent in English & Bahasa Malaysia (written and spoken) Proficient in Microsoft applications, especially advanced excel & Google Excel Communication and Interpersonal Skills Critical thinker and analytical problem solver

Perks & Benefits

Nearby public transport Medical insurance Personal development opportunities Paid training and development
Job Type: Full-time

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person