\xe2\x80\xa2 Build sustainable relationship of trust with customer through interactive communications. \xe2\x80\xa2 Ensuring Jaya Grocer culture, standards & KPI are consistent. \xe2\x80\xa2 Responsible to attend customer in handling complaints, provide solutions and alternatives. \xe2\x80\xa2 Resolving and updating all customer feedback/product in the outlet to Store Manager & management following up to ensure resolutions. \xe2\x80\xa2 Assist with product new inquires, refunds and exchange. \xe2\x80\xa2 Maintain good hygiene, proper grooming and pleasant decorum throughout the day. \xe2\x80\xa2 Work together with other operational staffs to ensure customers receive efficient and courteous service. \xe2\x80\xa2 Understand well about store layout to assist customers, e.g. Product placement. \xe2\x80\xa2 Promote the selected products according to outlets promotions and festive season. \xe2\x80\xa2 Engage with customers to discover their wants and needs, provide advice or recommendation, directing them to the right product. \xe2\x80\xa2 Assist in general operational functions and ad-hoc assignments. NOTE : Candidate must be able to speak Mandarin, Cantonese and any other Chinese dialects.
Our story began way back in the mid 2000\'s when a few industries individuals had a version to create a good value grocer that was capable of meeting the discerning appetite of Klang Valley residents for high-quality, fresh products and household goods for their everyday needs. The vision become a reality at our first-ever Jaya Grocer outlet, which was brought to life at Jaya 33 in Petaling Jaya. The mission of this easily accessible, mid-to-high tier premium grocer was to serve the families in Section 14 and the surrounding areas. As word of mouth spread, our company grew. We now have over 40 outlets in Peninsular Malaysia, a fast-growing online delivery service, and the aspiration to open many more outlet in the years to come. As Malaysia\'s most recognizable grocery chain, Jaya Grocer is an iconic household name - one that is synonymous with high-quality daily essentials and an exclusive, ever-growing range of imported products.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent