Job Description

Job Title:

Retail Store Manager

Department:

Retail Operations

Location:

LAWAS, LePapa Hypermarket

Reports To:

Area Manager / Retail Operations Manager

Job Summary:

The Retail Store Manager is responsible for leading the daily operations of the store to achieve sales targets, deliver excellent customer service, and maintain high operational standards. This role involves managing a team of sales associates, overseeing merchandising and inventory control, and ensuring compliance with company policies and brand standards.

Key Responsibilities:

Sales & Performance

Drive sales to achieve monthly and annual targets. Monitor daily store performance and implement action plans to improve sales results. Analyze sales reports, identify trends, and suggest initiatives to increase productivity.

Customer Experience

Ensure every customer receives excellent service aligned with retail standards. Handle customer inquiries, feedback, and complaints professionally. Promote a customer-first culture within the team.

Store Operations

Oversee day-to-day store activities including opening, closing, and cash handling. Maintain store cleanliness, visual merchandising, and product displays. Manage inventory accuracy through proper stock receiving, replenishment, and stocktake processes.

People Management

Recruit, train, and motivate retail associates to perform effectively. Conduct regular coaching and performance reviews. Build a positive team culture and maintain high morale.

Compliance & Reporting

Ensure adherence to company policies, SOPs, and retail conduct standards. Prepare and submit required operational and sales reports promptly. Safeguard company assets and minimize losses through effective control measures.

Requirements:

Minimum

Diploma

in Business, Retail Management, or related field. At least

3 years of retail management experience

, preferably in fashion, footwear, or sportswear. Proven ability to lead a sales team and deliver strong results. Strong interpersonal, communication, and leadership skills. Good analytical and problem-solving abilities. Willing to work on weekends, public holidays, and retail hours.

Skills & Attributes:

Sales-driven and customer-focused. Professional appearance and positive attitude. Strong organizational and multitasking skills. Proficient in Microsoft Office and basic POS systems.
Job Type: Full-time

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

Opportunities for promotion
Work Location: In person