Return & Refunds Bpo Ops Junior Analyst
Job Description
: Develop a solid relationship between BPO and Shopee Work with the BPO to develop objectives for the operations day-to-day activities Collect and analyze operations statistics (CSAT, QA and NPS-related, customer service metrics.) to prepare reports and updates for different stakeholders Conduct effective resource planning to maximize the productivity of resources (people, technology etc) Collaborate and provide training to the BPO personnel to maintain high customer service standards. Requirements: Bachelor\'s Degree in Administration, economics, engineering or related Previous experience in Customer support operations Advanced knowledge of Excel Advanced English Advanced Spanish Demonstrated ability to meet tight deadlines while managing multiple competing projects in a fast-paced environment Experience in BPO Operations supervision is a plus.
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Job Detail
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Job IdJD962476
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMalaysia, Malaysia
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EducationNot mentioned