Job Description

Position: Revenue & Collection CoordinatorIndustry: FintechWorking Duration: 12 months contract (Renewable based on performance)Working Location: 1, First Avenue, Petaling Jaya, 47800, SelangorWorking Day/Hours: Monday - Friday; 10am - 7pm. Saturday (Alternate)Salary: Basic up to RM 3,350 (Based on experience + skills) with statutory contribution + leave entitlement + medical insurance:- Build reliable, trusty, and long-term relations with assigned customers- Negotiate & motivate customers to carry out their loan's obligations- Provide an up-to-date information to customers about their current debt and channels of repayment- Follow up with customers who did not fulfill their promises to pay- Establish repayment schedules based on customer's financial situations- Fulfil the KPI's established by Collection managers- Provide high-quality customer service for delinquent clients based on best practicesSkills and knowledge:- Problem-solving and argumentation ability- Excellent communication skills- Negotiation skills to persuade customers to repay the debt- Proven experience as a Collection Specialist or similar role- Customer-oriented and has good customer service skills- Able to work under stress- Good interpersonal skills- Honest, pro-active, customer-oriented and detail-focused- Meticulous and timeliness in meeting deadlines- Team playerIf you are interested to apply, please forward your latest resume to orSubject: Job Application - Ops - Revenue & Collection Coordinator

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