Rm 1900] Customer Service Executive For Delivery And Transportation Company English And Bahasa Melayu Speaker (jb)

Johor Bahru, Johor, Malaysia

Job Description


MohonKelayakan

  • Minimum SPM level or above
  • Fresh graduates / entry level applicants are encouraged to apply
  • Fluent in English (verbal, written and type) and Bahasa Melayu
  • Able to work independently with minimum supervisory
  • Strong work ethic and a can-do attitude
  • Willing to commit on 6 days work per week (with 1 rotational offday)
  • Willing to work at 24 hours rotational shift (9 hours work with 1 hour break included per day)
  • Able to work in JB (fully on-site)
  • Preferable to start working on 07 August 2024
Tanggungjawab
  • Handling daily customer interactions (e.g. inbound call, email and live chat)
  • Handling customer support calls and following up on the complaints on customer\'s lodged issues frequently
  • Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution
  • Portray professionalism demeanour at all time to promote brand\'s value
  • Handling multiple chat with multiple issue at the same time
  • Determining the quickest, most effective ways to answer a client\'s or customer\'s questions
  • Work in a team to achieve the required KPI elements SLA
ManfaatRM 1,900 Basic + Up to RM 300 Night Shift + Up to RM 400 KPI * EPF and SOCSO
  • 12 days of Annual Leave and 14 days of Medical Leave
  • 1 month training with salary provided
  • Comfortable work environment
  • Facilities: Pantry, Rest & Relax Zone
KemahiranFluent English Customer Service Problem-solvingImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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Job Detail

  • Job Id
    JD1050641
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    1900 per month
  • Employment Status
    Permanent
  • Job Location
    Johor Bahru, Johor, Malaysia
  • Education
    Not mentioned