Job Description

[Rm 2000] Customer Service Executive for Telco Company - English and Bahasa Melayu Speaker (Pj)FollowMore than MYR2,000 Per Month,Fast ResponseBe an early applicant!Posted 11 minutes ago Closing 13 Sep 2024Be an early applicant!SaveApplyRequirements

• Minimum SPM level or above
• Fresh graduates / entry level applicants are encouraged to apply
• Fluent in English and Bahasa Melayu
• Knowledge of English is an added advantage
• Able to work independently with minimum supervisory
• Strong work ethic and a can-do attitude
• Willing to commit on 5 days work per week (with 2 rotational offday)
• Willing to work at 7am - 3am rotational shift (9 hours work with 1 hour break included per day)
• Able to work in Petaling Jaya (fully on-site)
• Preferable to start working within 05 August 2024 - 12 August 2024

Responsibilities

• Handling daily customer interactions (e.g. inbound call, email and live chat)
• Handling customer support calls and following up on the complaints on customer's lodged issues frequently
• Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution
• Portray professionalism demeanour at all time to promote brand's value
• Handling multiple chat with multiple issue at the same time.
• Troubleshoot technical problems of telecommunication services

BenefitsRM 2,000 Basic + Up to RM 400 Night Shift + Up to RM 500 KPI * EPF and SOCSO

• 12 days of Annual Leave and 14 days of Medical Leave
• 1 month training with salary provided
• Comfortable work environment
• Facilities: Pantry, Rest & Relax Zone
• FREE Scheduled shutter van provided (Office - LRT - Office)

Additional Benefits

• Training Provided
• Allowance Provided

SkillsCommunication SkillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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