Rm 2500] English And Bm Speaking Customer Service Advisor For Airline (pj)

Ara Damansara, Selangor, Malaysia

Job Description


Requirements:

  • Minimum SPM level or above
  • Fresh graduates / entry level applicants are encouraged to apply
  • Proficiency in English and Bahasa Malaysia are required for this role
  • Willing to commit on 5 days work per week (Mon-Sun Rotation)
  • Willing to work at 8am \xe2\x80\x93 9pm (Morning Shift / Night Shift)
  • Able to work in Ara Damansara, Petaling Jaya (fully on-site)
  • Preferable to start working on 20 November 2024
Scopes:
  • Handling daily customer interactions (e.g. inbound call, email and live chat)
  • Handling customer support calls and following up on the complaints on customer\xe2\x80\x99s lodged issues frequently
  • Complaints and escalation cases handling \xe2\x80\x93 To support the escalation cases from the stations, Live Chat, Group Desk, various departments via email, internal chat group
  • Providing the passengers with real-time updates on cancellations and delays in their flights schedule and to assist the passengers to rebook or offer other service recovery on their tickets.
  • Responsible in providing the voice call out to the affected passengers, providing the latest updates on the flight schedules, and help in moving the flights (including connecting flights).
Experience Required: Min 0 Year/s

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Job Detail

  • Job Id
    JD1071052
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    2300 - 2500 per month
  • Employment Status
    Permanent
  • Job Location
    Ara Damansara, Selangor, Malaysia
  • Education
    Not mentioned