Rm 2500] English And Bm Speaking Customer Service Advisor For Airline (pj)
Ara Damansara, Selangor, Malaysia
Job Description
Requirements:
- Minimum SPM level or above
- Fresh graduates / entry level applicants are encouraged to apply
- Proficiency in English and Bahasa Malaysia are required for this role
- Willing to commit on 5 days work per week (Mon-Sun Rotation)
- Willing to work at 8am \xe2\x80\x93 9pm (Morning Shift / Night Shift)
- Able to work in Ara Damansara, Petaling Jaya (fully on-site)
- Preferable to start working on 20 November 2024
- Handling daily customer interactions (e.g. inbound call, email and live chat)
- Handling customer support calls and following up on the complaints on customer\xe2\x80\x99s lodged issues frequently
- Complaints and escalation cases handling \xe2\x80\x93 To support the escalation cases from the stations, Live Chat, Group Desk, various departments via email, internal chat group
- Providing the passengers with real-time updates on cancellations and delays in their flights schedule and to assist the passengers to rebook or offer other service recovery on their tickets.
- Responsible in providing the voice call out to the affected passengers, providing the latest updates on the flight schedules, and help in moving the flights (including connecting flights).
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Job Detail
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Job IdJD1071052
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:2300 - 2500 per month
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Employment StatusPermanent
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Job LocationAra Damansara, Selangor, Malaysia
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EducationNot mentioned