Job Description

Requirements:Benefits:

• RM 2,000 Basic + Up to RM 300 Night Shift + Up to RM 200 KPI
• EPF and SOCSO
• 12 days of Annual Leave and 14 days of Medical Leave
• 1 month training with salary provided
• Comfortable work environment
• Facilities: Pantry, Rest & Relax Zone
• FREE Scheduled shutter van provided (Office \xe2\x80\x93 LRT \xe2\x80\x93 Office)

Job Requirements:

• Minimum SPM level or above
• Fresh graduates / entry level applicants are encouraged to apply
• Proficiency in English and Bahasa Malaysia are required for this role
• Willing to commit on 5 days work per week (Mon-Sun Rotation)
• Willing to work at 8am \xe2\x80\x93 9pm (Morning Shift / Night Shift)
• Able to work in Ara Damansara, Petaling Jaya (fully on-site)
• Preferable to start working on 20 November 2024

Scopes:

• Handling daily customer interactions (e.g. inbound call, email and live chat)
• Handling customer support calls and following up on the complaints on customer\xe2\x80\x99s lodged issues frequently
• Complaints and escalation cases handling \xe2\x80\x93 To support the escalation cases from the stations, Live Chat, Group Desk, various departments via email, internal chat group
• Providing the passengers with real-time updates on cancellations and delays in their flights schedule and to assist the passengers to rebook or offer other service recovery on their tickets.
• Responsible in providing the voice call out to the affected passengers, providing the latest updates on the flight schedules, and help in moving the flights (including connecting flights).

Experience Required: Min 0 Year/s

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