Job Description

Mohon

Kelayakan

• Language proficiency: At least fluent (speak & write) in Mandarin and English
• Knowledge in RM software- HubSpot will be an advantage
• Experience in Retail Environment
• Technology Savvy people
• Open-minded, proactive, flexible and self-motivated
• Positive energy, go challenging!!
• Possess at least 1 year of customer relation management experience

Tanggungjawab

• Delivering excellent customer service to customer via phone. This may be extended to other channels (email, live chat, social media) based on your skills.
• Maintain related showroom/ warehouse order fulfilment system
• On-time Customer Service Form sending & follow-up. Attend to customers\' inquiry and provide timely support whenever required
• Maintaining high degree of integrity and confidentiality - keeping customers\' information confidential at all times.
• Manage customer feedback, enquiries and response to complaint professionally
• Assist in improving the process of the customer service department to ensure progress and smoother flow of operation.
• Documentation handling & filing

Manfaat

AVAILABLE LOCATION : Taman Taming Jaya (Seri Kembangan)

WORKING HOUR: Monday to Friday 8.30-5.30pm, Alternate Saturday

• BASIC up to RM 3500 + BONUS
• Implement fast, systematic, and transparent INDIVIDUAL & GROUP Commission Scheme
• 3 year OWN A Car & 5 year OWN A House INCENTIVE PLAN
• ANNUAL LEAVE, MC LEAVE, MATERNITY LEAVE, HOLIDAY, CNY LEAVE, & Others
• Your family overseas trip (We will take care of your family bonding if you are right person)
• Personal development and learning ( We will help you grow and skill set development if you are right person)
• Provide Online Job Training System, Management Trainee Program etc
• Job Opportunity to go Germany, Italy or overseas to visit factories and design fair
• Job Opportunity to participate with CEO and Founder go oversea to source products

Manfaat tambahan

• 5 Working Days
• Staff Activities
• Training Provided

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