Rm5,000 Basic@ Mandarin And English Credit Collector @ Pj| Banking Services (3 April Intake)

Petaling Jaya, Selangor, Malaysia

Job Description


Mandarin and English Credit Collector @ Pj| Banking Services (3 April Intake)

RM4,500 - RM5,500 Per Month

Full Time

Petaling Jaya, Selangor

Fast Response

Be an early applicant!

Posted 14 days ago \xe2\x80\xa2 Closing 9 May 2023

Set Job Alert Set Job Alert

Be the first to see new jobs

We will email you about new job :

Email Address

Job Title

Job Location (optional)

Create Alert

Be an early applicant!

Save

Apply

Requirements

  • Proficient in English (Spoken & Written), and fluent in Mandarin (Speaking Only)
  • Possess a minimum of SPM qualification or above
  • Candidate with at least 1 year of credit collection experience in any field
  • Must be able to work 24 hours rotational shift (9 hours per day, 5 days per week)
  • Able to start work immediately (Intake date: 3rd April 2023)
Responsibilities
  • Perform Telephone dunning of delinquent accounts and negotiate with borrower for acceptable repayment plans in a proper professional manner
  • Strong ability to negotiate, persuade and convince customer to pay i.e., quick thinker and versatile when customers try to avoid payment.
  • To manage and achieve Key Performance Indicators (KPIs) such as daily productivity standards in terms of number of calls, contacts, promise to pay (PTP), kept promises (KP) and money collection.
  • Manage delinquent accounts to prevent control flow through of accounts and to achieve targeted delinquency number.
  • Review and initiate cost-effective collection and recovery avenues to maximize recoveries and minimize losses
  • Able to recommend and execute appropriate collection / legal / restructuring actions for recovery of debt and minimise credit losses.
  • Review and assess suitability of customer eligibility under Bank\'s financial relief or forbearance program / Credit Counselling Singapore (CCS) Debt Management Program (DMP)
  • Review accounts for cancellation and give instructions to panel solicitors to issue Arrears Letter of Demand (ALOD) / Letter of Demand (LOD).
  • Ensure that collection actions compliant with regulatory and corporate guidelines. This includes follow up actions are in compliance with regulatory and bank\'s internal policies.
  • Handling email correspondence with both external customers and internal stakeholders.
  • Attend to customer and update latest contact details.
  • To review for putting up requests for transfer payments / reversal of Annual Fees / Late / Finance charges
  • Preparation of reports / analysis in terms of KPIs / delinquency number
  • To carry out all other duties assigned from time to time by management.
Benefits
  • Salary package: up to RM 5,000 + RM 300 Language Allowance + KPI & Midnight Shift Allowance (Average overall salary RM 4,000 - RM 5,500/month)
  • Buyout is available
  • EPF, SOCSO, EIS
  • Medical & Insurance coverage
  • Annual Leave, Medical Leave
  • Working Location: Kelana Jaya (Reachable by Glenmarie LRT)
  • MNC Working Environment
  • Better Career Advancement
Additional Benefits
  • Annual Leave
  • EPF / SOCSO / PCB
  • Training Provided
  • Performance Bonus
  • 5 Working Days
  • Allowance Provided

Ricebowl

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD939513
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    5000 per month
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned