Job Description

• Minimum 5 years and above of experience with Logistics, Shipping, and Terminal Operation background
• Diploma / Degree in a related study with hands-on technical knowledge
• Must be able to communicate in English well due to the multi-national environment
• Problem solver with the presence of mind, multitasking, and attention to details
• Ability to work under pressure with analytical skills

• Manage Internal and External Stakeholders
• Engaging, discussing, and updating customers on their daily program, nominations, and operation sequence.
• Attending calls from customers, surveyors, and the operation team after office hours (including wee hours) on changes to programs and system planning.
• Attending to queries and complaints with regard to the logistical/operational activities and providing solutions
• Coordinate closely with external (customers, surveyors, expeditors, shipping agents) and internal stakeholders so that logistical activities are executed smoothly
• Arrange meetings and discussions with Operation Team on miss-ops issues and trouble-shooting, system line-up system and customer instruction/programs.
• Inventory Management & Reporting, checking transactions, and sending the Daily Stock Report to customer(s) after verification.
• Sending daily Quantity Management Time Sheet (QMTS) Report on all closed order(s) to customers & agents after operation is completed.
• Daily Physical Gain/ Loss Report (Physical vs customer\'s stock)
• Updating Counter Party / Origin / Destination of vessel\'s operation (discharge vessel/load vessel/board to board) for month-end reporting
• Ability to anticipate bottlenecks, operational problems, and customer complaints.
• Effective communication with various parties, and no negative feedback from internal departments.
• Effective use of operational activities encompassing optimal use of terminal facilities, prioritizing of activities and balancing of customer\'s requirement
• Continuous coordination between various departments, and external parties on incoming operational works
• No unnecessary planning errors, overload, backlog, jetty congestion, contamination.
• Timely and accurate reporting, timely execution of customer orders, optimal tank storage, warehousing and shipping, faster turnover time, with high levels of customer satisfaction
• Customers remain satisfied with the speed of response.
• Clear communication with customers on their operations, show clear initiative rather than waiting for customers to chase.
• Keep updated and accurate records of customer transactions, billing status and track work status, inventory levels, status of vessels performance, and highlighting trends and variances to internal and external customers.

• Medical Claim
• Bonus

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