Job Description

Mohon

Kelayakan

• A minimum of Diploma or Degree in any field.
• Proficient in English and Mandarin (Speak, Read, Type).
• Minimum 1 year\'s experience in a BANK customer service environment.
• Strong banking knowledge is an added advantage.
• Exceptional customer service, active listening, strong verbal and written communication skills along, with professional phone voice.
• Have no issue to based at Glenmarie, PJ Office.
• Able to start working immediately.

Tanggungjawab

• Answer inbound calls in a timely and friendly manner.
• Reply to queries sent through bank\'s Contact Us inquiry form.
• Reach out to customers for information/documents in supporting Request for Information (\xe2\x80\x9cRFI\xe2\x80\x9d) from KYC, AML, risk and operations teams.
• Perform call back with customers for transaction confirmations.
• Respond to customers\' queries and concerns with the aim of achieving first call resolution.
• Identify customers\' needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Level 1 first point of contact for customer complaints.
• Complete call logs and reports, keep records of all conversations in call centre database in a comprehensible way.

Manfaat

• Monthly Salary: Up to RM5,500 Basic + RM300 Fixed allowance (Subject to work experience and interview performance)
• Working Hours: Monday - Friday, 9am - 6pm (Regular Working Hours)
• Annual leaves + Medical leaves + EPF + SOCSO + EIS
• 1 months\' paid training provided (soft skill, system, SOP, and product knowledge)
• Continuous training and development opportunities
• Reachable by LRT Glenmarie

Manfaat tambahan

• Training Provided
• 5 Working Days
• Allowance Provided

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