Rma Helpdesk Executive
Bayan Lepas, Malaysia
Job Description
Work location: Bayan Lepas, Penang
Employment Type: Contractual Roles and Responsibilities
- Manage task given within the operation hours specified.
- Manage all incoming calls, web or e-mail requests on returns.
- Address and monitor any issues reported.
- Follow up pending requests or receipt until closure.
- Route calls, emails or requests to relevant parties should there be any need for follow-up action by them.
- Collate orders in statistical report, update data and maintenance.
- Managing reports related to the customer.
- Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor Degree, Post Graduate Diploma, Professional Degree in Business, or any related field.
- Intermediate knowledge and skills in using MS Office, Excel, Access & PowerPoint will be an added advantage.
- Good phone & email communication & interpersonal skills.
- Good English with the ability to speak & read Mandarin.
- Must be able to handle high volume request timely and resolve shipment/ returns issues.
- Good Analytical skills and understanding of complex business processes will be an advantage.
- Fresh graduate is welcome to apply.
Get in touch with us today!
career@mesiniaga.com.my
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Job Detail
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Job IdJD873338
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:2023-01-01 21:40:52
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Employment StatusPermanent
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Job LocationBayan Lepas, Malaysia
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EducationNot mentioned