Job Description

We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and tech We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. Find out more on careers.rentokil-initial.com Our family of businesses: Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment focussing on top quality products and services. Our plant business Ambius is seen as the expert in interior and exterior 'landscaping' operating across the US, Europe, Asia & Pacific Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country. Working within our functions departments, you would be supporting all of our businesses within Malaysia for Pest Control and Hygiene divisions. In this role you will be responsible for: Provides primary support to the sales team managing key accounts at the branch. Maintains a high level of customer service and ensures timely responses to issues. Provide high level back office administrative support by assisting the key account owners. Respond to requests from sales and sales managers by preparing correspondence, presentations, reports and other special projects Assist key account owners to check and update account detail in CRM system Maintain and update CRM system inclusive of , customer contact strategy tickets, customer complaint tickets, client retention ticket Coordinate and follow-up on customer orders for key account owners. Work with key account owners and credit control to manage and resolve customer related credit issues, follow through on expired PO, assist to validate PO detail and assist to chase outstanding PO Provide back-up support key account owners in preparing renewal contract, lost in trade correspondence e.g. lost unit/faulty unit and keep track of physical renewal status. Assist and support key account owners in preparing physical renewal paper work, prepare document for reduction/termination submission, prepare credit notes or debit notes request form if required by Key Account Owners Use telephones to reach out to customers and verify order and account information Serve as a point of contact for key account customers with queries about services, products, orders and deliveries and provide support for key account owners, assist to liaise with planner and admin on service and contract related issue.Liaise with the service planners to ensure timely deliveries upon request from Key Account Owners. Follow up with the key account owners on required documents and missing information Processing repeat orders via email or phone upon request by Key Account Owners Stay up-to-date with new service lines and innovation Communicate important feedback from customers internally and update customer information. Requirements The ideal candidate will possess: Minimum 2 years of experience providing sales and customer service support in a service or retail environment. Candidate with sales or customer service background will be an added advantage Intermediate proficiency with the Microsoft Office Suite (Word, Excel, PowerPoint) Ability to work independently, exercise good judgment and final solutions Organizational skills and attention to detail are critical as the individual will often face shifting priorities on multiple assignments Excellent verbal, presentation and written skills ability to communicate and document complex processes in a clear and concise manner Strong interpersonal skills to demonstrate teamwork and flexibility while working with all levels of the organization Strong attention to detail with a high degree of accuracy Strong process orientation and analytical and deductive reasoning skills Ability to juggle multiple priorities, handle highly confidential information, and a self-starter attitude Understanding of sales performance metrics will be a plus Possess own vehicle, is a Malaysian or holds a relevant resident status Employment of foreigners are subject to the local authorities approval and subject to their own visa application Highly Desirable: Excellent sales, solutions & negotiation skills Ability to reach & exceed sales targets Versatility to build rapport with people at all levels Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage Commercially focused acumen Benefits Attractive base salary and sales incentives Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident Out-patient & Specialist Coverage Dental & Optical Coverage Additional Retirement benefits Staff Purchase Plans You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Sales Manager and the Sales Team. Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential. Locations: Rentokil Initial, No. 3, Jalan U1/25A, Seksysn U1, Hicom Glenmarie Industrial Park, 40150