Job Description

Responsibilities \xe2\x80\xa2 To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email, preparing brochures as required. \xe2\x80\xa2 Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Prepare and review written documents accurately and completely. \xe2\x80\xa2 Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel \xe2\x80\xa2 Issuing invoices. \xe2\x80\xa2 Promote awareness of Hotel and brand image internally and externally via e-blast (e.g., brochures, promotional materials). \xe2\x80\xa2 Use sales techniques that maximize revenue while maintaining existing guest loyalty to the Hotel / Company. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities / services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). \xe2\x80\xa2 Responding to and coordinating all internal meeting requests with 24 hours \xe2\x80\xa2 To record the progress of all enquiries and translate into a monthly report, including source of business trends, enquiry conversion rates, future predicted sales and other reports as directed by superior. \xe2\x80\xa2 Ensure on efficient tracking system of all events into GSR \xe2\x80\xa2 Up-keep of a client and agents database \xe2\x80\x93 updating where necessary to allow effective promotions. Issuing of corporate rates and travel agents contract \xe2\x80\xa2 Compilation of weekly overview sheets to all departments including communication and administration of ancillary services. \xe2\x80\xa2 Ensure that mailing list is handled properly, Courier packages are recorded and collected and at end of month hand over the billing details to Finance department. \xe2\x80\xa2 Maintain lists / order stock of brochures \xe2\x80\xa2 To liaise at all times with all team members and work as a team to reach targets set by the management \xe2\x80\xa2 To encourage repeat business by networking with current clients. \xe2\x80\xa2 Follow all company policies and procedures. \xe2\x80\xa2 Ensure personal appearance is clean and professional. \xe2\x80\xa2 Maintain confidentiality of proprietary information; protect company assets. \xe2\x80\xa2 Answer telephones using appropriate company standards and etiquette. \xe2\x80\xa2 Develop and maintain positive working relationships with other team members. \xe2\x80\xa2 To undertake any other job assignment given by the superior
Grand Continental Kuala Lumpur Hotel is located right in the heart of Kuala Lumpur and offers 309 rooms. The hotel is close to the Putra World Trade Centre and Maju Junction Shopping Mall. A few yards away are the LRT and monorail stations, and in close distance is the Bintang Walk and Chinatown. On-site facilities and services include free car parking, a Chinese restaurant, tour desk/travel counter, mini gym and sauna, snooker center, secretarial services, conference rooms, and plenty more. Everything Grand Continental Kuala Lumpur Hotel does is centered around the guests\' experience, ensuring comfort and relaxation.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent