\xe2\x80\xa2 Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel \xe2\x80\xa2 Contact customers via calls or arranged meetings to discover their needs and requirements \xe2\x80\xa2 Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel \xe2\x80\xa2 Provide customers with a list of available services and their accompanying prices and offer discounts when necessary \xe2\x80\xa2 Assist clients in selecting the most appropriate service that best meet their specifications and needs \xe2\x80\xa2 Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement \xe2\x80\xa2 Collaborate with other hotel staff to ensure clients have a good time \xe2\x80\xa2 Monitor the customer service quality of the hotel to ensure customers are tended to appropriately \xe2\x80\xa2 Conduct price negotiations with customers on behalf of the hotel management to reach a favorable bargain for both parties \xe2\x80\xa2 Process and facilitate requests for customized services such as room redecoration, equipment, and switch \xe2\x80\xa2 Coordinate and organize the details of an event such as catering, lodging, seating, and security \xe2\x80\xa2 Resolve and quell misunderstandings within a hotel premises \xe2\x80\xa2 Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals \xe2\x80\xa2 Set annual budgets and implement strategies effective for achieving set targets \xe2\x80\xa2 Conduct assessment of sales performance to make necessary adjustments to increase patronage. \xe2\x80\xa2 Any other duties as directed by Management/Superior from time to time.
Our company is involved in the hotel business, which is STEG Kuala Lumpur. OUR MISSION To provide our guests with value for money stays, with awesome and fun experiences. OUR VISION 1) Be Innovative 2) Be Responsive 3) Be Proactive OUR VALUES - Conduct business with fairness and integrity - Treat everyone the way I want to be treated - Continuously train and motivate staff - Provide quality products and services - Reward staff on merit and promote teamwork - Listen to each other - Agree to disagree and be respectful
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5