Job Description

Primary Responsibilities

Sales Management

• Achieve daily targeted number of sales calls with effectiveness

• Develop business leads for the hotel weekly.

• Prepare monthly list of accounts to penetrate for the following month

• Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts

• Prepare monthly action plan for main market segment

• Perform monthly review account profile on room nights production and average rate

• Monitor competitors\xe2\x80\x99 rate strategy, account penetration and marketing activities to maintain a competitive edge

• Fully responsible of accounts under his/her management , including contracting, updating profile and renewing contracts

• Update management on VIP arrivals, meet and greet accordingly

• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue

• Conduct negotiations to achieve the best profit and rates for the hotel.

• Attend hotel clients and local community business events to network and maintain high visibility

• Update Director of Sales & Marketing on market trends and business leads

Team Management

Interview, select and recruit direct reports

Identify and develop team members with potential

Conduct performance review with the team

Constantly monitor team members\xe2\x80\x99 appearance, attitude and degree of professionalism

Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

Attend all briefings, meetings and trainings as assigned by management

Maintain a high standard of personal appearance and hygiene at all times

Be aware of the hotel fire & life safety/emergency procedures

Perform other reasonable duties assigned by the assigned by the management

Requirements

Holds a Diploma in Tourism/Hospitality Management.

Demonstrates a minimum of 2 years of experience in a similar role with a proven track record.

Possesses excellent proficiency in reading, writing, and oral communication in the English language.

Proficient in the use of MS Excel, Word, and PowerPoint.

Competencies

Exhibits strong leadership, interpersonal, and training skills.

Demonstrates effective communication and customer interaction abilities.

Displays a service-oriented mindset with a keen attention to detail.

Capable of performing well in stressful and high-pressure situations.

Works effectively as a team player and builder.

Acts as a motivator and self-starter.

Maintains a consistently well-presented and professionally groomed appearance.

Agensi Pekerjaan Executive Recruiters Sdn Bhd