Job Description

1. Formulating the Annual Marketing Plan for management approval and deploying the necessary resources against them to achieve desired results. 2. Formulating the Annual Budget of the department with the budget instructions guidelines set forth by management yearly. 3. To coordinate, lead and manage the various sales activities, promotion, blitz and trade related events and roadshows as determined by the hotels marketing plan. 4. To schedule and manage entertainment with both a mix of supporting and potential clients as well as to manage the Sales & Marketing operating expenses dutifully 5. To review and access sales persons performance and product knowledge regularly and develop relevant incentive and other motivational tools to help optimize performance and results. 6. To undertake any other job assignments given by the ADOS/General Manager or on occasions, from the owner\xe2\x80\x99s representative as deemed necessary. 7. Help develop a robust and sustainable revenue management culture on property \xe2\x80\x93 to create better yielding opportunities and identify soft period well in advance to facilitate the proper planning and preparation. 8. Actively liaise and communicate with ADOS/General Manager and owner representative and draw up clear objective and action plan for them to better support the hotel. 9. Actively work and manage key marketing partnerships and to ensure we are constantly foremost on the minds. 10. To undertake other duties as and when required by ADOS/General Manager. 11. Key Focus to drive and to growth more new corporate accounts Financial Responsibilities 1. Monitors all costs and recommend/institute measures to control them. 2. Ensures that the Department\xe2\x80\x99s operational budget is strictly adhered to. 3. Monitoring and in control on payment collection for all events Operational Responsibilities 1. Ensures that the various operations adhere to all Company and Hotel Policies and Procedures and Minimum Standards 2. Ensures that all Departmental Operations Manuals/SOP\xe2\x80\x99s are maintained and continuously updated with current practices Marketing Responsibilities: 1. Ensures that an effective marketing approach (Marketing Cycle) is applied to all operations 2. Continuously seeks ways to assist management in the operation to maximize revenues and profits Personnel and Training Responsibilities 1. An excellent people manager, showing respect for local customs and culture. 2. To build an effective management team through taking an active interest in the development of subordinates through training and involvement in decision making. 3. Gives his subordinates frequent feedback on their performance and status of development. Conducts annual appraisals conducted in his Department. 4. Exercise self-control, patience and is known for his fairness at all times. 5. Maintains an \xe2\x80\x9cOpen Door\xe2\x80\x9d policy. 6. Project a positive and motivated attitude among his peers and associates at all times. 7. Ensures that all personnel and training related policies. 8. Ensures that all areas of responsibility are properly staffed, supervised and operating smoothly. 9. Totally committed to training and shows concern about the training his associates receive, a visit training sessions frequently. 10. Assist the departmental trainer in their development and monitors their effectiveness in associate training. 11. To ensure that all associates are fully conversant with the hotel\xe2\x80\x99s facilities and services. To ensure that all associates schedule are properly established and maintained.
The BEST WESTERN i-City Shah Alam \xe2\x80\x93 a modern business hotel that is set to become the preferred choice for both local and international travelers. Strategically located in Sham Alam \xe2\x80\x93 a key satellite city offering fast links to Kuala Lumpur and Malaysia\xe2\x80\x99s main international airport, this contemporary 18-story hotel features 214 modern, comfortable guest rooms and suites, all connected with free Wi-Fi. A selection of food and beverage options, including an all-day dining restaurant, 24-hour room service and a cafe with outdoor seating, allows guests to sample a selection of delectable Asian and international flavors. Meanwhile, the large amount of conference and banqueting space means guests at the BEST WESTERN i-City Shah Alam can do business with ease. Located within the modern i-City complex, which also includes an indoor-outdoor theme park, and accessible from three major expressways, BEST WESTERN i-City Shah Alam offers the ultimate in convenience and connectivity for all types of traveler.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent