Job Description

Work Flexibility: Hybrid

About the Role:

We are currently looking for an organized and tenacious Business Support associate who will collaborate closely with the sales & marketing teams in Malaysia & Singapore to coordinate marketing events and maintain seamless sales process flows.

This role is an integral part of a high growth and successful team that is living the company mission of making healthcare better together with our customers!

Key Responsibilities:

Marketing Support

• Manage all aspects of logistics and coordination for marketing events. This includes sending invitations and follow-up, agenda, booking, catering and liaison with vendors etc.
• Keep track of event finances including check requests, invoicing, and reporting in coordination with local finance.
• Manage approval process for all marketing related events according to Stryker compliance policy including NIPR, ME, HRP, TPEC, etc.
• Support franchise managers to manage & procure for marketing collateral and promotional materials .
• Support the set-up and coordination on product training.
• Support franchise manager on loan kit (CER) and replacement (IRR) parts purchase.

Sales & Administrative Support

• Provide support to customers, dealers & team members in administrative work.
• Preparation and maintenance of documents including quotations, bids & tenders, contracts, SOPs, etc.
• Meeting arrangements & meeting minutes/follow up.
• Maintain & update CRM database.
• Manage and upkeep the product demo room according to audit requirements - product labelling, tracking, record keeping, etc.
• Support sales team on commissioning new loan kits and set list creation.
• Update and maintain active set list for instrument sets and mobile kits in accordance to QA requirements.
• Provide MDA certificates when required to upload to MOH systems for LPO and tenders.
• Liaising with Capgemini for weekly payment processing and tracking.

Who We Are Looking For:

• 2 to 4 years of relevant experience, preferably gained in MNC environment
• Strong written and verbal communication skills in English
• Strong MS Office skills and proven ability to quickly learn the usage of different systems
• Highly organized, with the ability to prioritize tasks according to business impact
• Excellent interpersonal skills and works well in a collaborative culture with various functional teams
• Self-motivated with a strong drive to deliver results against business timelines
• Event coordinating / management experience is an advantage

Travel Percentage: None

Stryker