Job Description

Job Summary:

The

Sales Support & Customer Service Executive

is responsible for providing administrative, operational, and customer relationship support to ensure smooth handling of freight forwarding activities. This role acts as a bridge between customers, internal departments, and external partners to deliver efficient logistics solutions and maintain high service quality.

Key Responsibilities:

Sales Support

Prepare quotations, rate sheets, and proposals for air, sea, and road shipments. Support the sales team with pricing inquiries, carrier selection, and routing options. Coordinate with airlines, shipping lines, and overseas agents to obtain competitive freight rates. Maintain and update customer profiles, sales pipelines, and reports in the CRM system. Follow up with clients on quotations, bookings, and potential leads. Assist in preparing tender or RFQ (Request for Quotation) submissions. Monitor and ensure accurate billing for all confirmed shipments.

Customer Service

Handle customers' day-to-day inquiries and provide timely shipment updates. Coordinate with operations, warehouse, and documentation teams to ensure smooth cargo movement. Manage booking confirmations, cargo readiness, and shipment status tracking. Prepare and share pre-alerts, shipment documents, and delivery confirmations with clients. Resolve customer complaints and issues professionally and efficiently. Ensure compliance with customers' specific SOPs, service level agreements, and documentation requirements. Build and maintain strong relationships with clients to enhance customer retention and satisfaction.

Operational Coordination

Liaise with customs brokers, transporters, and warehouse staff to ensure smooth delivery and collection. Verify shipping documents (invoice, packing list, AWB/BL, permits, etc.) for accuracy and compliance. Support post-shipment activities such as invoicing, proof of delivery (POD), and closing files.

Requirements:

Diploma or Degree in Logistics, Supply Chain, Business Administration, or related field. Minimum 1-3 years' experience in freight forwarding, logistics, or customer service. Knowledge of international shipping terms (Incoterms), air & sea freight operations, and documentation. Strong communication and coordination skills (verbal and written). Proficient in MS Office (Excel, Word, Outlook); experience with freight management systems is an advantage. Customer-oriented with strong problem-solving and multitasking abilities. Able to work independently and under pressure in a fast-paced environment.

Key Competencies:

Customer-focused and proactive attitude Attention to detail and accuracy Team player with strong interpersonal skills Time management and prioritization skills Adaptability and willingness to learn

Working Conditions:

Office-based, with occasional visits to port, airport, or customer sites as required. May require extended hours during peak shipment periods.
Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person