Job Description

Job Summary

The Sales Support Executive plays a critical role in supporting the sales team by ensuring smooth operation of sales systems, successful project implementation, and data driven performance optimization. This role requires strong analytical skills, cross functional collaboration, and the ability to manage multiple priorities in a fast paced environment.

Key Responsibilities

i. Sales System Support & Troubleshooting

Provide daily support for sales systems and CRM platforms Troubleshoot system issues and coordinate with internal or external teams for resolution
ii. Project Implementation & Support

Assist in the implementation of sales related projects, tools, and initiatives Ensure timely execution and smooth rollout to sales users
iii. Performance & Data Analysis

Analyze sales performance data, reports, and KPIs Identify trends, gaps, and opportunities to support sales effectiveness
iv. Process Improvement & Optimization

Review existing sales processes and workfl ows Propose and implement improvements to enhance efficiency and productivity
v. Cross Functional Collaboration

Work closely with Sales, Marketing, Operations, Product, and IT teams Act as a coordination point to ensure alignment across departments
vi. User Training & Ongoing Support

Conduct user training on sales systems, tools, and processes Provide continuous support and guidance to sales team members

Job Requirements

Minimum 1-2 years of experience in Sales Support, CRM support, sales operations, or related roles Strong analytical and problem solving skills Experience working with CRM systems and sales tools Ability to prioritize and manage multiple projects in a dynamic and fast-paced environment Good communication and interpersonal skills Detail oriented with a proactive and solution driven mindset
Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

Additional leave Dental insurance Flexible schedule Free parking Health insurance Opportunities for promotion Parental leave Professional development Vision insurance
Experience:

sales support: 1 year (Preferred) CRM software: 1 year (Preferred)
Work Location: In person