Sales Support Executive

Klang, Selangor, Malaysia
Sun Hardware Enterprise Sdn Bhd
3 Current Jobs Openings
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Job Description


  • Familiarity with sales processes and customer relationship management ( RM) systems.
  • Excellent organizational and multitasking abilities.
  • Strong communication and interpersonal skills.
ResponsibilitiesOrder Processing and Documentation Management
  • Assist sales team to prepare quotation, PO, invoice, consignment note and report.
  • Assist to follow up on the status of the order and monitor closely.
  • Ensure the integrity of client information maintained in the database system.
  • Ensure prompt follow up to ensure the stock will be delivered to customer on time.
  • Ensure the payment for all orders have been collected according to payment terms.
  • Prepare sales report and other related report.
  • Provide technical support to sales team for any related request, inquiry quotation or confirmation.
Customer Support
  • Responsible to attend to walk-in customer.
  • Assist in correspondence with customer by email and to follow up and resolve customer complaints.
  • Update customer on the ETA (estimated time of arrival).
  • In the event not able to fulfill customer requirement on the order or delivery date, contact customer immediately to provide alternative solution.
  • Verify product\'s pricing and update new pricing for customer upon request by Sales Manager.
Ad hoc Tasks
  • Any ad hoc task as assigned by superior.
Key Behavioral CompetenciesAttention to Detail: Thorough and accurate in administrative tasks and documentation.Communication: Clear and effective communication with internal teams and external customers.Team Collaboration: Ability to work collaboratively with cross-functional teams.Adaptability: Flexibility to handle changing priorities and fast-paced environments.Problem-Solving: Ability to identify and resolve issues to support the sales process.Customer Focus: Understanding and addressing the needs of both internal and external customers.Time Management: Efficiently prioritize and manage multiple tasks and deadlines.Benefits
  • EPF
  • SOSCO
  • ALLOWANCE
SkillsCustomer Relationship Management (CRM) Salesforce Communication Skills Problem-Solving Skills Organizational SkillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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Job Detail

  • Job Id
    JD1050941
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Klang, Selangor, Malaysia
  • Education
    Not mentioned
 
 
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