Overview 1) The Sales Support Representative will be responsible to perform administrative tasks to support the sales team and help them to gain and keep customers. 2) He/she will also have to respond to customer complaints and queries and ensure that all orders are processed in a timely manner. If you are a highly motivated individual with a passion for customer service and administrative support, we encourage you to apply for this Sales Support Representative position. Duties and responsibilities 1. For plantation tender submission, to coordinate with Business Director or Sales Director on the price quoted, Sales Support Team, Finance for the supporting documents & Supply Chain on supply lead time & late delivery penalties. 2. Visiting plantation agencies to understand the tender system, to submit tender quarterly, half yearly or yearly basis & follow up on the tender award status. 3. Visiting government departments to submit documents. Prior to that is to coordinate with branches on the supporting documents. 4. Coordinate pricing announcement internally to Sales Support Team & externally to Sales Team & dealers every half yearly. 5. Compile internal or external feedback & coordinate with relevant departments for solution. 6. Create and process sales orders and quotations in a timely fashion including expediting requests for rush orders and alter sales orders and shipping data as needed 7. Generate daily, weekly & monthly sales figures to the Sales Team 8. Provide administrative assistance to executives and management team members as required 9. Answer all customers calls & email inquiries promptly to resolve any complaint or issue while maintaining customer satisfaction 10. Follow up with customers on the telephone for administrative purpose 11. Maintain an organized and accessible file system for administrative and sales professionals 12. Compile daily lists of leads and delegate individual leads to sales team associates 13. Report unusual activity to supervisors 14. To perform other duties that may be assigned by the superior from time to time Qualifications \xe2\x80\xa2 Candidate must possess at least a Degree in Business Studies / Economics / Marketing or equivalent. Preferably with a minimum CGPA of 3.5/4.0. \xe2\x80\xa2 Good knowledge in Microsoft Office, especially Excel \xe2\x80\xa2 Required language(s): Bahasa Malaysia, English \xe2\x80\xa2 Positive, responsible, meticulous, good attitude, good communication and interpersonal skill \xe2\x80\xa2 Accountable and person of integrity \xe2\x80\xa2 Possess strong attention to details Job highlights & Benefits \xe2\x80\xa2 Fast paced and growing organization \xe2\x80\xa2 Career growth opportunity \xe2\x80\xa2 Group PA Insurance \xe2\x80\xa2 Medical Benefits (including family) \xe2\x80\xa2 19% EPF contribution from employer \xe2\x80\xa2 5 working days (Monday to Friday) \xe2\x80\xa2 Annual Company Trip \xe2\x80\xa2 Group Performance Bonus
Considered as one of the most aggressive and fast-growing agriculture services and business solution providers, we make our own mark and targeted markets, moving ahead with lightning speed, progress and development. G-Planter Sdn Bhd was founded and established in 2004 by a group of experienced experts in the agricultural and plantation fields. Proud to be a winner in SME 2013 as a fast-moving company, G-Planter has now evolved from a small shop lot office into an industrial shop lot with multiple branches and hubs located in several strategic locations across Malaysia. In the global arena, G-Planter Sdn. Bhd attained recognition by Farm Chemical International through the prestigious World of Respect Program\'s highest honour in 2010. Driven by a passion to do things better for our customers and the industry as a whole, we continue to produce state-of-the-art goods based on the company\'s goal and vision. We have made major contributions to the advancement of agricultural technology in plantation, vegetables and rice industries. At G-Planter, we don\xe2\x80\x99t just accept differences - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. G-Planter is proud to be an equal opportunity & harmonious workplace.
Bachelor\'s or Equivalent