Job Description

Job Title Sales Support Officer



We're looking for a Sales Support Officer to join our OEM team in KL, Malaysia.

Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we're transforming our industry. As the world leader in lighting, we're constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we're breaking new grounds in data analytics, AI, and smart homes, offices, cities and more! Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.

You will be part of the Malaysia OEM Sales team with a main objective to support the Sales team to achieve the target. Your responsibilities include but not limited to supporting SFDC, ICON, tender processes, client payment follow up, AR management, account set up, order and sales analysis, etc.

You will be offered an environment where you can learn through structured programs and from each other together with excellent career progression in the Sales organisation.

What you'll do

• Check availability of order and prepares delivery proposal; where needed, select proposed alternatives, update order status and escalates deviations
• Screen complex orders (specials) regarding technical content and commercial correctness.
• Manage specials, combined shipment, missing or dead on arrival.
• Monitor digital sales order creation process
• Monthly reporting of order receipts, deliveries, sales and stock levels.
• Accept and validate sales order by checking references and validating relevant information
• Manage sales orders up to delivery and to forwarding.
• Manage customer master data
• Respond to customer questions and complaints regarding products and services provided through various

channels. * Manage manual order creation for complex projects, including milestone delivery and billing schedules.

Your Qualifications

• Bachelor's degree/Diploma with up to 3 years of sales support or customer handling experience
• Advanced proficiency in MS Excel, Power point.
• Good English written and verbal communication skills
• Ability to build trusted relationships with internal and external stakeholders and creates a positive and engaging environment across functions.
• Structured, adaptive and able to work in a fast-paced environment
• Excellent administrative skills

What you'll get in return...

We're offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

See through the eyes of our employees!

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