Job Description

Job Purpose and Impact

The Sales Support Officer, will support the execution of the sales vision and medium or short term goals so as to realize our customer promise. In this role, you will apply general knowledge of sales processes to support the relationships for regional customer accounts and maximize opportunities for the assigned customers.

Key Accountabilities

• Assist in the execution of sales processes for regional customer accounts and solve day to day problems to ensure we deliver on our customer requirements.
• Support sales manager on routine operational activities following defined guidelines and establish good customer relationships at various levels within the customer's organization.
• Collaborate with internal and external stakeholders to assist in the successful completion of the sales processes and to ensure accurate execution.
• Assist to create customized reports for customers and track customer requests for defined business or areas.
• Monitor shipment execution for the Business Unit, supply chain co-ordination with internal and external parties. Including accurate and on time shipping documents and relevant measurement tools, applied in the Business Unit.
• Coordinate with production plant in Indonesia. Exposure to production planning and issues surrounding it
• Provide quotation/price indication to customer using Quotolate, to support Sales/Account Managers
• Contract and AR monitoring, communicate with customers directly. Refer to contract aging and shipment schedule frequently
• Provide assistance to ensure data is accurate in our systems and administration tools and maintain accurate reporting
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

• Bachelor's degree in a related field or equivalent experience
• Other minimum qualifications may apply

• Minimum of two years of experience in similar related roles with a complex customer base
• Ability to challenge status quo to suggest work improvement
• Ability to demonstrate critical thinking and problem solving, demonstrated experience related to container and tanker movement
• Export experience in manufacturing environment