Sales Support Specialist

Malaysia, Malaysia

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Responsibility:

Provide support and assistance to end-users with any Salesforce CRM inquiries or issues.
Support the Regional CRM Manager on Salesforce CRM related project activities.
To support and be involved in User Acceptance Testing (UAT) for our Salesforce CRM program
Work closely with Grab Technical Solutions team on Salesforce CRM issue resolution or change request tickets.
Be a Salesforce CRM expert to our users
Extract and analyze Salesforce reports to aid decision-making processes.
Collaborate with different teams/stakeholders to identify opportunities for system enhancements and customizations aligned with business requirements.

Requirement:

CRM user support experience
Tech savvy
Good communicator - ability to explain clearly to business and tech working stakeholders
Change management advocate
Self-motivated with a desire to contribute to a successful roll-out & maintenance of our Salesforce CRM platform
Salesforce CRM user support experience
Experience in drafting process flow charts
Experience working in tech/hyper-growth companies.

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