Job Description

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes. Our customers span across industries such as financial services, TMT (Telecommunications, Media and Technology), Education, Healthcare, Retail, Government, Manufacturing and Professional services. Our focus is to engage in the dynamics of our customers\' vertical markets and apply the skills of our employees in modernising key digital pillars, Data centres and Cloud services, Security and Network Infrastructure, Workspace communications and collaboration, Data and information strategies, and IT operations modernisation. Logicalis Group has an annualised revenue of over $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4 billion. As we continue to grow as a business, our people are our key differentiator with our competitors, and developing and retaining our talent is a key priority for all of our businesses. We will recommend that you watch this short video with input from our employees around the world. Logicalis - A Great Place to Work Job Highlights Learning Opportunities Engaging Environment Collaboration & Innovation Job summary: This role is part of our Global SOC team, delivering Managed Security Services (MSS) to our global customers. The role reports to GSOC Manager based in Singapore. It is a great opportunity for candidates who want to embark on cybersecurity career, and learn how a word class SOC operates in helping organizations defend against cyber attacks. It provides exposure to wide variety of security technologies, help organizations identify threats, and provides an opportunity to collaborate with our global teams. Job Responsibilities: 24x7 manning of our security monitoring systems to monitor for any security threats facing our customer environments. Act as the initial point of contact for security incidents. Gather information and make evaluations and recommendations to protect our customers\' information. Evaluate, research on detected security incidents, and handle triage phase of incident lifecycle management within prescribed SLAs, by leveraging runbooks. Act as first escalation point during incident investigations, by responding to customers within first response time SLA, and attending to calls from our global customers. Manage GSOC mailbox to ensure every customer is responded within prescribed SLA. Manage ticketing platform to ensure all tickets are reviewed, updated, resolved and subsequently close security incidents tickets for our customers, within prescribed SLAs. Perform sanity checks and collect all preliminary data for security incidents and escalate to next level teams. Preparing monthly reports on security incident trends for our customers Requirements Bachelor\'s Degree in Computer Engineering, Computer Science, Cyber Security, Information Security, or other equivalents. Candidate should have at least 2 years of working experience in SOC and MSS environments. Proven TCP/IP networking expertise, able to articulate OSI 7 layer model and trace various attacks across the stack. Excellent English communication skills (verbal and written) combined with professional telephone manner. Ability to communicate verbally in Mandarin, Bahasa Melayu and Bahasa Indonesia. Knowledge and/or certification on two or more of the following - Firewall, Content Filtering, Load Balancer, Web Proxy, IDS, IPS, Identity Management, Strong Authentication, Unix, Linux. Knowledge on Cloud technologies such as Azure. Experience with SIEM workflow and security analysis a plus. Experience working within a linux shell and windows command line. Customer facing experience a plus. Knowledge of service management processes and procedures. Strong commitment to personal and technical development. Strong sense of ownership when dealing with challenging situations. Interested Application kindly please submit your application with your expected salary and notice period to be considered for the role. We regret that only shortlisted candidates will be notified. As part of any recruitment process, we collect and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. By applying to this post and sending us your resume, you agree to the collection, use and/or disclosure of your personal data in the manner as set out in our Data Protection Notice for Job Applicants which can be found Logicalis is committed to protecting your privacy. Click below to view the data protection notice. Link : CLICK HERE https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf #LI-LT1

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