Job Description

This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured.

Position: IT Security Analyst

Industry: Telecommunication

Working Hours: 24/7 shift rotation (8 hours/day, 5days/week)

Working Location: The Pinnacle, Persiaran Lagoon, Bandar Sunway, 46150 Petaling Jaya, Selangor

Working Duration: 12 months contract with PERSOLKELLY (subject to renewal)

Remuneration: Basic RM2,500 - RM4,000 (based on qualification & experience) with statutory contribution + leave entitlement + insurance & medical benefits

WHO CAN APPLY?

• Diploma/Degree in Computer Science or similar
• 1-3 years of experience in IT security
• ITIL certification, CEH, Security +, CCNA Security or similar will be an advantage
• Basic knowledge of telecommunications networks
• Good English communication

• Security event management on 24*7 shift
• Monitor incoming event queues for potential security incidents
• Security incident management, 1st level triaging, escalations and RCA
• Perform initial investigation and triage of potential incidents; and escalate or close events as applicable
• Monitor SOC ticket (or email) queue for potential event reporting from outside entities and individual users
• Support parsers and rules development for the SIEM
• Escalate incidents to respective team for resolution (within SLA)
• Identity Access Management
• Create and track the access to customer environments
• Identify improvements in processes and KPIs
• Shift handover
• Maintain SOC shift logs with relevant activity from the shift
• Document investigation results, ensuring relevant details are passed to Security Engineer for final event analysis
• Update SOC collaboration tool as necessary
• Vulnerability scanning and reporting
• Schedule the vulnerability assessment scan for desired frequency based on agreed plan for nodes in scope
• Track and provide details of the scan planned/ ongoing/ completed status as and when required
• Governance Reports
• Preparation of daily, weekly and monthly reports

PersolKelly