Job Description

JOB PURPOSE
To assist in the functions of the security department. Able to train and schedule programs, including functions for security personnel. To monitor the performance of security personnel offering assistance when needed. To initiate disciplinary measures when necessary. Provide security to office staff, buildings, and properties. Keep the premises free from all kinds of dangers. Screen visitors before allowing them to enter the premises. Maintain all security devices and products in good working condition. Develop and implement preventative measures against accidents, thefts, and other risks. Ensure compliance with applicable policies and regulations while implementing security measures.

KEY RESULT AREAS / RESPONSIBILITIES

• To provide a safe and secure environment for guests, visitors, staff and students at the mall whilst at all times maintaining a professional approach
• To protect the assets and interests of the mall, its students and staff, allowing operations to be effectively and safely carried out at all times
• Carrying out the safety and security responsibilities as directed by the management
• Reporting emergencies to the Senior Officers and promptly taking the necessary actions during any emergencies, incidences, criminal activities, pickets, riots, sabotages and civil threats etc
• Patrolling the designated routes/locations or such other routes determined from time to time by the superiors
• Directing smooth flow of traffic during peak hours and emergencies as well as dealing with errant motorist and illegal parking
• Immediately reporting to Senior Officers of any mechanical & electrical faults or damage as well as leaking water pipes, gas leaks, lift malfunctions (where applicable), fire, etc.
• Conducting surveillance through CCTV to spot any criminal acts, accidents and/or potential mishaps and taking the necessary actions and reporting to superiors
• Monitoring, recording and reporting to Senior Officers on construction and vicinity maintenance/upgrade works i.e. working hours and nature of work, noise level etc.
• To provide support in all security-related matters.

Description of Duties - Generally

• Direct traffic.
• Patrol an assigned sector of the district on foot or by conveyance as assigned.
• Report conditions of streets, signs, curbs, sidewalks, obstructions of signs, signals or vision.
• Take appropriate action on matters affecting public safety.
• Employ problem-solving strategies and behaviors.
• Provide assistance to meet the needs of the mall community.
• Represent the Department at various public functions as assigned.
• Assist co-workers in their duties, particularly during absences.
• Perform other duties as assigned.
• Standing for long durations of time attending a stationary post controlling entrance and egress to highly secured areas greeting visitors and determining if access is authorized or denied.
• Performing intermittent planned or unplanned rounds to ensure physical security of protected and restricted areas times without a break.

MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION
SPM

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)

• Communicate effectively both orally and in written (Bahasa Malaysia and English)
• Proficiency in the use and maintenance of Department equipment applicable to the position.
• Understand and apply Department rules, regulations, policies, directives, procedures, and job descriptions applicable to the position as laid out by the superiors
• Know the geography of the mall.
• Interact courteously with all levels of supervision

COMPETENCIES (BEHAVIOURAL)

• Candidates must enjoy and actively participate in all aspects of security operations, be good in physical condition and be able to deal with various end users.
• Adept at problem resolution.
• Able to work during weekends and Public Holiday.
• Pro-active and result oriented.

OTHER REQUIREMENTS

• Must possess a valid driver's license without restrictions or with correctable restrictions.
• Able to work cooperatively and harmoniously with others.
• Free from physical, emotional or mental conditions which might adversely affect the performance of duties as a security officer. Must be physically capable of performing duties to include, but not limited to, delivery of first aid, operating police vehicles (if any) and communicating effectively orally or in writing.
• No felony convictions