Job Description

Responsibilities:

• Level 1 support agent for Zalora Sellers via Ticketing and Live Chat system.
• Provide an excellent customer experience by promptly acknowledging and resolving customer complaints within the Service Level Agreements.
• Have in-depth knowledge of Zalora systems, products, and services in order to provide accurate advise and resolution to service desk enquiries.
• Ensure customer satisfaction and provide professional customer support.
• May perform additional projects and ad hoc duties upon request

Requirements:

• Diploma or Degree is preferable
• Able to communicate well in English as Service Desk covers SEA region
• Ability to understand Mandarin is an advantage
• Possess basic Microsoft Excel knowledge
• Quick and willing learner
• Win-win mindset necessary
• Able to identify areas of improvement.
• Detail oriented and able to own the situation when needed
• Able to work between 9:00 am-6:00 pm, 5 days a week and sometimes OT and weekends
• A customer-oriented person who is friendly yet determined to excel in a fast-growing company
• Posses a positive, empathetic, and professional attitude and able to maintain one\xe2\x80\x99s composure at all times.

Wonder how it\'s like to build your career with ZALORA? Inspired by employees, we believe you\'ll be in for:

• An exciting platform to make your success story
• Have the utmost care for your mental and physical wellbeing
• Flexibility weaved into your lifestyle
• A seamless work environment with a friendly & team-fueled culture
• Career growth aligned to your professional and personal needs and goals

Want to stay ahead with our developments? Follow us at our page and know more about us from our .The ZALORA StoryZALORA is Asia\xe2\x80\x99s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region\xe2\x80\x99s pioneer large scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.Consent DisclaimerBy submitting your application for this role, you consent to ZALORA collecting, using and processing through and in ZALORA\xe2\x80\x99s systems all personal data included in or provided in relation to your application. The purposes for such collection, use and/or processing shall be for conducting of ZALORA\xe2\x80\x99s recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within ZALORA which you might be a good fit for.ApplyApply for this positionRequired*Apply with IndeedFirst Name*Last Name*Email Address*Phone*AddressResume*We\'ve received your resume. Click to update it.orAttach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste your resume here orLet us know why ZALORA is your company of choice!*What\'s your citizenship / employment eligibility?*Last Drawn Salary*Desired Salary*Notice Period*Human Check*This website uses cookies and other analytics technologies. By selecting "Allow", you consent to the recording, use and sharing of your website activity by this website and its service providers.

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