Job Description

Open Position: Customer Support Associate

Location: Malaysia

Type: Contract

YOUR ROLE DESCRIPTION\xe2\x80\xa6

Custom Care will be responsible for providing top-quality assistance to Homage\'s Customers, Care Professionals and the general public when they have a question or problem. A lot of this would be through telephone, but would also include live chat and email. Working in the Malaysia Operations team, Custom Care is focused on building a community of dedicated caregivers, nurses, and care professionals who are fully equipped to provide the best quality care to those who need it.

This role will have a rare opportunity to support the Singapore market remotely in Malaysia for 3 months (renewable based on performance).

THE DAY-TO-DAY ACTIVITIES

• Managing Customer profiles on the system from creation, publishing of visits, updating of profiles and amendments.
• Coordinating care and providing operational support for clients of our partner Social Service Agencies (SSA) and Volunteer Welfare Organisations (VWO).
• Communicating with internal teams and Clients/Partner Managers to manage the fulfilment of visits and care plans.
• Managing internal and external (calls, WhatsApp, SMS) channels for communications
• Comfortable managing customer\'s expectations and managing disputes and incidents during operation
• Comfortable adapting to changes in workflows with various partner organisation

THE SKILLS YOU NEED..

• At least 1 - 2 years of relevant experience, with experience working in hospitality, customer service, or a similar environment preferred.
• Excellent with people and able to provide high-quality customer service, while coaching others to do the same
• Calm under pressure and capable of solving disputes and incidents
• Great at problem-solving
• Has excellent writing skills, and is able to produce high-quality written content
• Able to communicate effectively within the organisation to get the help and answers you need
• Comfortable working with numbers and data
• Excellency in time management to achieve goals

WORKING HOURS...

• 5 days a week commitment and comfortable with a rotating roster and able to commit on weekends and PH
• There are shift working hours:

• Weekday shifts: 8 am to 5 pm, 9 am to 6 pm, 10.30 am to 7.30 pm
• Weekend & PH shifts: 9 am to 6 pm

BENEFITS

• Hybrid Work - Working from both home and our wonderful office
• Homager (Employee) of the month rewards

WHO ARE WE?

Homage is a tech start up business in the healthcare industry and we aim to change the way people access and receive home care in a range of ages, allowing them to age and recover in grace.

WHAT DOES THIS MEAN?

With our app, we connect care professionals and care recipients/owners, enabling care and recovery in your home.

HOW DO WE DO IT?

Our app has an advanced algorithm that matches the best suited care professionals to our home care patients, based on the needs and wants of our patients.

WHATS NEXT?

Lets be a part of this change!

Not only you play a critical role in building Homage legacy but through this organization, you are able to give back to the society which truly will make a difference in the lives of many

If you have a passion for improving the lives of others and want to join a dynamic, mission-driven organization, we would encourage you to apply for this exciting opportunity. For more information on Homage, visit https://www.homage.sg/

Homage