Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Senior Administrator, Client Data Management



What is the opportunity?

Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and time again for our financial strength, market leadership and philanthropic work.

Our client has a processing centre of operational excellence supporting 10 countries across three geographical time zones employing a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of their global operations, improve service quality via their \xe2\x80\x98centres of excellence\xe2\x80\x99 and to implement/leverage standardised processes globally.

Working hours : 9am-6pm

Region : APAC

What will you do?

• Setup and verify new account request
• Perform account maintenance for subsequent internal/ external client\xe2\x80\x99s request
• Generation of communication letter to clients for account updates
• Perform closure of account including preparation of account closure letter
• Perform scanning and indexing of documents in Content Manager
• Processing of audit confirmation request by client
• Performing name searches for bankruptcy search/ information check by enforcement agencies
• Ensure all queries are addressed promptly and accurately
• Demonstrate clear understanding and adherence to WM escalation protocol.
• Review process flows and initiate process improvements via change requests, defects

What do you need to succeed?

Must-have

• Self-motivated and able to work under pressure in a dynamic and fast paced environment
• Minimum 2years of working experiences, preferably within a Private Bank or Wealth Management
• Strong problem solving and critical thinking skills
• Good inter-personal and communication skills (written and verbal)
• Committed and responsible with an attitude to ensure accuracy and completeness

Nice-to-have

• Familiarity with Avaloq system, experience with managing client data
• Experience in AML compliance and KYC documentations is an advantage
• Chinese reading and writing ability

What\xe2\x80\x99s in it for you?

Our Client thrive on the challenge to be their best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. Our Client care about each other, reaching their potential, making a difference to their communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Job Summary

Address: Cyberjaya, Selangor, Malaysia

City: MYS-SELANGOR-CYBERJAYA

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: Wealth Management

Job Type: Regular

Pay Type: Salaried

Posted Date: 2023-09-22

Application Deadline: 2023-10-11

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada