Job Description

Company DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia\'s leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we\'ve got your back with everything. Guided by The Grab Way and our four core values of Heart, Hunger, Honour, and Humility, our mission is to drive Southeast Asia forward by creating economic empowerment for everyone.Get to Know The Team:Grab SMB Self Serve solution allows Merchants to engage the Grab Audience via innovative online and offline advertising experiences. Through our unique ecosystem and transacting user base, our clients are able to reach their desired audiences at scale, while driving measurable business outcomes.We would like You to join our journey to create value for our users, drivers, merchants, and advertising partners, while continuing to make everyday lives better across Southeast Asia.Get to Know The Role:As Senior Associate, Country Development for SMB Self Serve Solution, based in Kuala Lumpur, Malaysia, supporting Singapore Self Serve business operations.The role is pivotal in our client-focused approach. The role will execute country specific business strategies and drive growth, plan quarterly and annual objectives, and provide feedback during country business reviews.The responsibilities include promoting and delivering self-serve solution services to country teams and collaborating with key stakeholders across Self Serve business, Country teams, Product, Marketing & CRM, and other relevant stakeholders to devise effective advertising solutions for widespread merchant adoption.An ideal candidate will embody a customer-first mindset, relishing in relationship-building and partnership development. They must excel at simplifying complex concepts into actionable steps, possess a keen eye for detail, and thrive in problem-solving and collaborative environments. We hope this sounds like you and you are excited about this opportunity!Critical Tasks you will perform:

• You will be responsible for acquiring and retaining advertisers, conducting regular business reviews, and driving merchant success through engagement with key stakeholders, including country PICs, sales teams, and regional marketing and analytics teams.
• You will act as a subject matter expert on the GrabAds Self-Serve platform, supporting advertiser growth by developing and executing training programs, assisting with localization, and providing post-training analysis.
• You will collaborate with country stakeholders to prioritize initiatives, implement projects that drive new business and up-sell opportunities, and execute acquisition and retention strategies.
• You will implement regional B2B marketing campaigns, track performance, and ensure best practice sharing for continuous improvement.
• You will engage with key stakeholders, identify partners, and drive merchant success through education programs in key cities.
• You will monitor Self-Serve performance, provide data-driven insights, and gather feedback for product enhancement.
• You will collaborate with SMB Strategy & Planning and Customer Success teams, ensuring operational excellence and documenting improvements to enhance workflow.

QualificationsWhat Skills You Will Need

• You have a Bachelor\'s Degree and 5+ years of experience in sales or consulting within fast-paced B2B tech, digital sectors, or growth startups, with international or regional exposure. Advertising experience is preferred; SMB-focused experience is a plus.
• You have excellent communication and presentation skills, capable of interacting with stakeholders at all levels.
• You have a strong understanding of the Ads Ecosystem, both online and offline.
• You are process-driven, with a passion for enabling business improvements and experience with sales enablement tools (CRM, content, marketing automation).
• You are a team player who thrives in a matrix environment and manages multiple projects effectively.
• You are ambitious, self-driven, and motivated, with a strong desire to excel and grow in a fast-paced tech company.
• You have strong analytical skills, with the ability to interpret complex data and provide actionable insights, while maintaining attention to detail and using data analysis tools effectively.

Additional InformationLife at GrabWe care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life\'s challenges.

What we stand for at GrabWe are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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