Senior Associate Engineer: Integrated Service Operations
Cyberjaya, Malaysia
Job Description
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NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today\xe2\x80\x99s \xe2\x80\x98iNTTerconnected\xe2\x80\x99 world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world\xe2\x80\x99s most significant technological, business and societal challenges. With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team? Designs, develops, analyzes, troubleshoots and provides technical skills during research and/or product development. If 75 percent of the time is spent performing a specific engineering function, make every effort to match to the appropriate engineering position. Most companies will be able to match to a specific engineering position. Working at NTT Maintenance & Support
- To maintain & support service infrastructure based on issues brought by external and internal clients
- Routine Checks
- Issue Analysis
- Root cause analysis
- Provide solution
- Liaising with platform or vendor/service provider for resolution
- Developing preventive measure & improvement plan
- To perform change based on scheduled internal maintenance or based on incidents
- Planning & coordinating of the change
- Communication plan (internal/external client notification arrangements)
- Perform change, observe and troubleshoot for any issue arised
- Analysis report of overall infrastructure health
- Detailed Incident Reporting
- Understanding the networking concept, especially the Layer 1 - 3 of the OSI layer. Understanding of Layer 4 is added advantage
- Have experience working (configuration, changes, troubleshooting) with the equipment related to above:
- Network Routers
- Network Switches
- Firewall
- WDM Equipments
- Network Load Balancers
- Ability to understand the overall network design of an infrastructure
- Ability to perform fault isolations
- Understanding the concept of basic Windows & *nix operating systems (e.g. Linux/Unix)
- Have experience using and supporting related operating systems
- Understand the relation of the operating systems and core enterprise server applications (e.g. *nix: LDAP, BIND, Linux-HA | Windows: Active Directory, DHCP, DNS, IIS, WSUS, HACluster, Exchange)
- Basic understanding of the concept of virtualization
- Basic understanding of basic cloud infrastructure (hypervisor, cluster management, storage & networking). Example:
- vCenter
- HyperV Cluster
- Nutanix Acropolis
- Have experience working with common hypervisor (e.g. VMWare ESXi, Microsoft Hyper-V, KVM) in deploying & troubleshooting (i. e, experience in deploying new infa or having administrative access and perform configuration changes on the infra)
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
- Being part of a global pioneer \xe2\x80\x93 where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of cutting-edge technology \xe2\x80\x93 backed with a 150-year heritage of using technology for good. With 40% of the world\xe2\x80\x99s internet traffic running on our network and where Emoji were first invented, you can be proud of the group\xe2\x80\x99s many new \xe2\x80\x98firsts\xe2\x80\x99.
- Making a difference \xe2\x80\x93 by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being your best self \xe2\x80\x93 in a progressive \xe2\x80\x98Connected Working\xe2\x80\x99 environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to own and develop your career \xe2\x80\x93 with a personal and professional development plan and access to the broadest learning offerings in the industry.
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Job Detail
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Job IdJD920386
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCyberjaya, Malaysia
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EducationNot mentioned