Job Description

JOB PURPOSE

Maintain and develop the quality of trust services and achieve continuing work efficiency

KEY ACCOUNTABILITIES

1.

Project Management and / or Participation * To work in Hong Kong project team at any stage prescribed by the Company. This may be under the auspices of the BPM Group Committee, a special task force of the Company or any form designed to serve the Company

• Prior to commencement of services to the project client:

• Ensuring the goals set by the project team are realistic from the perspective of the TSD and to review with the Head of Department / Supervisor these goals and the progress of achieving them
• As the trust member of the project team, to contribute the knowledge and experience of the TSD to the project team in accordance with the terms of reference of the project. This may include:

• Review and improvement of work flows
• The documentation of these work flows
• Training in the use of these work flows
• Testing and trouble shooting these workflows
• Post commencement of services to the project client:

• Assisting work teams to understand and comply with agreed work flows
• Ensure that you read, understand, refer to and comply with the operating procedures, guidelines, compliance requirement and relevant documentation of the TSD, Company, BPM Group Committee, system and software resources
• Assist in highlighting updates required in the TSD references when new procedures are agreed upon and introduced
• Ensure that you apply these procedures in the day to day work
• Relevant documentation of TSD include:

• Data Convention - ViewPoint Administrator
• Outsourced Trust & Corporate Administration Manual (Hong Kong)
• Assist and participate in review and control of targets; assisting in remedial works where identified

2.

Operations and Systems * Understanding and contribute to achieve team responsibilities, goals and budgets

• Carrying out day-to-day transactions for trust clients; ensuring adherence to procedure and work flow
• Updating client database in accordance with standard data convention; assist with maintaining data integrity
• Arranging all client files into safe custody and/or electronic filing in accordance with approved documented procedures
• Assist in periodic review of files ensuring due diligence documentation are in order, all transactions properly supported by documentation
• Assist in ensuring trust accounts and/or bookkeeping are up to date; coordinating with client accounts department to clear any outstanding accounts issues on a timely basis
• Apply and promote ViewPoint or SSRS or system recommended tools to ensure efficient work procedure
• Ensure you continuously update yourself and are familiar with the relevant documentation of the TSD (please refer to 1(c))
• Work with and contribute to Company / Group / Business Infrastructure Services initiatives to improve productivity of the department

3.

Communication and Liaison * Liaising and / or coordinating with all service providers (e.g. bank, legal firms, investment advisors) and internal service providers (e.g. Treasury Operations, Client Accounting) in relation to trust activity

• Liaising with colleagues from other offices or outsourcing offices on client / client-related matters
• Attend to any client / client-related enquiries
• Maintain relationship with client i.e. keep client abreast of Company developments, new trust products, regulatory developments

4.

Marketing Support * Assist marketing / structuring teams in job implementation e.g. information search, legal documentation

• Receive briefing from marketing / structuring teams for job implementation and trust structures

5.

Training and Development * Assist in training / sharing programmes for the TSD and Company

• Ensuring new and junior team members receive the necessary support for

• Adjusting to the work environment
• Their career advancement in the TSD and Company

6.

Profitability

Ensure you understand your role and that of your team in contributing to the profitability of the Company:

• Efficient use of system tools
• Productivity and profitability measures
• Time sheets and invoicing practices

7.

Reporting * Coordinating with Accounts Department to ensure that the tax returns and accounts are prepared and submitted accordingly

• Monitor all client reporting requirements are delivered as scheduled
• Monitor and execute scheduled and recurring trust activities
• Monitor all regulatory reporting requirements are delivered as scheduled
• Assist in preparation of periodic or ad-hoc reports

8.

To perform any other functions as the management may see fit

QUALIFICATION AND EXPERIENCE

• Possess at least a Professional Certificate (STEP /ICSA), Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent.
• Minimum 1-3 years of related working experience in office administration and operations.
• Those with experience working in a banking environment especially in backend processing are highly encouraged to apply.
• Potentials candidates with relevant exposure in legal practice are also encourage to apply.

What's in it for you?

• Our offices are easily accessible by public transportation (LRT & Monorail)
• Flexible working arrangements
• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities so you can take your career further within TMF

Want to know more about a career at TMF group? Watch this video:

Advertised: 01 Nov 2022 Singapore Standard Time
Applications close: 02 Dec 2022 Singapore Standard Time