Job Description

Responsibilities

Lead the preparation and serving of an extensive range of hot and cold beverages -- including coffees, teas, artisanal creations, and specialty drinks -- ensuring strict adherence to established recipes, quality standards, and presentation guidelines. Oversee daily barista operations by maintaining a clean, organized, and hygienic work environment, including routine sanitization of workstations, equipment, utensils, and customer areas. Monitor inventory levels proactively, maintain proper stock rotation, and support ordering processes to ensure consistent product availability and minimize waste. Deliver exceptional customer service by greeting and engaging guests in a warm, professional, and knowledgeable manner, setting the standard for the cafe team. Provide clear explanations of menu items, offer tailored recommendations, and guide customers through specialty beverage options to elevate their overall experience. Ensure accurate and efficient processing of customer transactions, including handling cash and digital payments in compliance with company procedures. Uphold and model high standards of service, product quality, and operational excellence, contributing to a smooth, positive, and memorable cafe experience. Support training and mentoring of junior baristas, fostering skill development, consistency, and teamwork within the cafe.

Requirements

Fully vaccinated (minimum of two doses). Minimum SPM / Secondary School qualification in any field. Proficient in both written and spoken English and Malay. Strong interpersonal and communication skills with a positive, energetic attitude and the ability to guide and support junior team members. Preferably owns personal transport. Prior barista experience is an advantage; leadership experience or exposure to cafe operations is preferred.
Job Type: Full-time

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

Opportunities for promotion
Work Location: In person