Job Description

Trident (www.toppan-trident.com) is a global brand management agency providing services to over 2,000 of the world's leading consumer brands. Our mission is to provide outstanding global services which ensure that their brand and packaging vision is seamlessly interpreted across all physical and digital media.

We do this by delivering the following services: Pre-press which includes Artwork and Colour Separation; Digital Services that include 3D, Animation and e-Commerce Imagery; Creative Services such as Creative Design Adaptation, Retouching and Mock Ups; Technology Services that help manage workflows and Business Analysis.

Role Description :

Working within the Client Service/account team, the Senior Client Service Representative is responsible for ensuring Trident are delivering against the agreed commercial contractual requirements whilst constantly seeking opportunities for continuous improvements.

The Senior Client Service Representative will support the activities (day to day and development) of all individuals working within their designated area of responsibility.

Job Specification :

Support the Account Manager with the day to day running of your designated area of responsibility

Reference applicable Trident generic and customer specific standard working practices (SWP) to effectively process all the necessary pre-artwork build activities utilising Trident/client artwork management tools

Project management (prioritise, plan, track, report and stakeholder communication) to ensure Trident meets the necessary KPI/RTP

Serve as the single point of contact for your designated area of responsibility, owning the client relationship in conjunction with the Account Manager

Consider and facilitate the most appropriate communication channels; face to face, conference call, phone, email etc. to strengthen and maintain the client relationship

Consider and communicate the impact of the print process/substrate on packaging and the importance print feasibility plays in managing the potential differences

Support the client's brand through the performance of range checks, ensuring brand consistency is maintained throughout the full project range

Preparation of quotes and invoices for client billing and reports for internal reporting. Consider the impact of commercial decisions, seeking ways to optimise profitability and delivery

Coach, mentor and support the development of all staff within the designated scope of responsibility, in accordance with client account requirements and applicable SWP

Identify and constructively raise issues with relevant team members, promoting best practice

Support the Management team through the investigation of process improvements, making recommendations for process improvements

Support the introduction of technology changes, system testing, communicating issues/potential issues

Requirements :

Relevant experience in print and or packaging knowledge

2-3 years of experience In servicing client accounts

Possess project management skills In managing accounts end to end

Due to geographical requirements, Chinese language capability is required In this role

Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM7,000.00 per month

Work Location: Remote