Job Description

Company overview

Our client is an well established Logistics MNC that is a strong player in its industry. In line with their business expansion, they are looking to bring on board Senior Customer Service Officer to join their team in Klang.

The new role

- Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely.

- Support the operations & Sales in the execution of the service delivery.- Carrier/vendors relations e.g. secure spot rates, equipment, space protections, priority haulage, customs broker provide us the service level agreed upon.

- Monitor timely issue/query resolution from the operation team & timely response to customer enquiries.

- Monitor data integrity of systems.

- Responsible for cross sell/up sell, customer retention and follow up on Freight Outstanding.

- Monitor, record and report the performance of our services with suitable recommendations to improve be it is a Service delivery wins or Service failures.

- Work with the sales team to establish and strengthen customer relationships.

- Ensure service excellence and develop best-in-class platform for the customer/client.

Requirements to succeed

- Education/Experience: Diploma, Degree or equivalent with at least 3 years of relevant experience in shipping / logistics industry preferably from freight forwarder environment.

- Demonstrate customer service focus.

- Strong PC knowledge, Microsoft Windows, Word, Excel and Outlook required.- Proactive, self-starter, self-management, organized, hardworking, result and customer oriented.

- Excellent interpersonal and communication skills at all levels.

- Required language(s) : English and Malay.

- Possess good communication skill in verbal & written in English.

- Committed, trustworthy, reliable, discipline, dedicative, able to adapt and work in challenging business environment.

- Able to work independently and under pressure with minimum supervision.

- Prior experience in MNC (Shipping/NVOCC) will be an added advantage.

- Prosses own transport.- Applicants should be Malaysian.

To Apply

If you are interested in this role, click 'apply now' to submit your resume (in MS Word format). Due to overwhelming responses, we will only be able to contact shortlisted candidates.

Job Ref: 20250714/001

Consultant: Lim Yee Huei

Registration No: 201901037350 (1346680-W)

EA Licence No: JTKSM 949A

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

Maternity leave Parental leave Professional development
Schedule:

Monday to Friday
Work Location: In person