Job Description

Project description

Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America are looking for Consultants to be part of the project



The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. They work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Malaysia and overseas branches.



The client has more than 80 years of history in the banking industry and is expanding its footprint in Malaysia.

The selected resource will be working in a newly setup technology centre located in Kuala Lumpur as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

Responsibilities

Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure


Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool


Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented


Ensure all incidents and problems are proactively managed


Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management


Collaborate with the development team in identifying resolutions and transitioning of releases into production environment


Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails


Participate in DR/BCM activities or infrastructure related upgrade


Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead


Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed

Skills

Must have


Degree in computer science/engineering or related disciplines.


5+ years of experience in application development and support environment in Banking Finance


Finance knowledge for GL, MAS, GST, Regulatory and Reporting/business intelligence


Individual must have working experience in Unix/Windows platforms, batch scheduling tools, Database query skills, BI Tools skillsets


Mandatory Technical skills : Oracle/MSSQL/MYSQL, Python & Shell Scripting, Unix/Linux


Experience in automation tool: Control-M


Experience in Configuration Management Database (CMDB)


Excellent communication, interpersonal and analytical skills


Excellent knowledge of front to back banking business , finance, risk and accounting data across various sectors


Excellent & proven Incident/Problem Management and organization skills a must


Nice to have


NA

Other

Languages


English: C1 Advanced


Seniority


Senior



Kuala Lumpur, Malaysia


Req. VR-113619


Technical Support (SL3)


BCM Industry


28/10/2025


Req. VR-113619