Job Description

About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
For more information, please visit www.fwd.com
About FWD Takaful Berhad
FWD Takaful Berhad ("FWD Takaful") is a takaful provider in Malaysia that offers family takaful services. FWD Takaful is licensed under the Islamic Financial Services Act 2013 and is regulated by Bank Negara Malaysia. FWD Takaful is a takaful business unit of FWD Group.
Visit https://www.fwd.com.my
Join us
We're proud to be a company that encourages and nurtures fearless innovation in achieving our vision of changing the way people feel about takaful. Our teams come from a wide variety of industries and backgrounds because we value developing a truly diverse pool of talent that brings different perspectives and experiences. Our values - committed, innovative, proactive, open, and caring - define who we are and what we do as we work together to bring our vision to life, every single day.
KEY ACCOUNTABILITIESTo ensure timely registration and assessment of claims and ensure the decisions arrived at are in accordance with the Group and regulatory guidelines. To plan, monitor and manage KPIs and SLAs of claims assessment/decision and its related activities to meet the expectations. To ensure timely payment/settlement of claims (and discharge) until full closure. Provide MIs/Reports which are accurate, timely and adds value, for internal (including for senior management decision making) and Group/ regulatory reporting. Also provide timely response and feedback to meet their needs. Minimize the risk of losses through fraud and error and maintains the highest level of the company's internal control standards. Liaise and refer claims cases to re-takaful for claims review/comment. No delays in claims registration, claims assessment. No delays in claims payment/ settlement. No breach of Group/regulatory guidelines. Quality, accuracy, and timeliness of MIs/ reports Reduced tolerance level for errors and operational losses and satisfactory or "zero negative" audit report.

QUALIFICATIONS / EXPERIENCEBachelor of degree or equivalent, in Insurance & Takaful preferred. Over five to ten years' experience in Claims processing within insurance/takaful industry, including dealings with third parties such as Hospitals/Clinics and dealing directly with customers. Knowledge of the Takaful operation processes (i.e. New Business, Policy Servicing, Billing, etc) and how Claims processing fits into these processes. Meticulous and attentive to details. Strong understanding of the Company/Bank/Insurance/Takaful's business risks, controls with a need to balance these with business aspirations.

KNOWLEDGE & TECHNICAL SKILLSPossess planning, organizing skills, problem solving skills with strong follow through abilities; A high degree of integrity and professionalism. Excellent interpersonal skills and lateral thinking skills. Courageous leadership - able to lead, inspire, motivate and develop the team to deliver business performance. Strategic thinking skill to support Senior Management Good command of English and Bahasa Malaysia communication skills. * Understanding in Mandarin is a plus.