Senior Executive Client Services & Analytics (fmcg)
Petaling Jaya, Malaysia
Job Description
The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.
- This is where WE come in! We collect over 70 billion pieces of data daily which we process and use in innovative monitoring tools destined for the industry professionals.
- Our objective: to enable our clients to define the best strategy, take the best decisions and optimise their execution in real-time
- Today: We are a leader in e-retail and omnichannel analytics; a rapidly growing start-up with clients in more than 25 countries, we are looking for new colleagues to join our great team in Malaysia
- A young but experienced and dynamic team with a resolutely start-up attitude!
- A uniquely diverse and international environment with more than 40 nationalities
- Real career development opportunities
- A friendly, relaxed atmosphere and a climate of mutual trust promoting autonomy and challenges
- Onboard and train clients on the tool
- Analyse data to improve customer experience
- Handle and resolve customer requests, problems and complaints
- Maintain ongoing customer relationships
- Network to identify new needs from our customers and potential business growth
- Minimise customer churn
- Participate in events and forums
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Job Detail
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Job IdJD950881
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Malaysia
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EducationNot mentioned