Job Description

POSITION GENERAL SUMMARY

To assist in managing and overseeing the e-commerce business, strategize and develop the e-commerce platform and deliver sales via the online platform. Steward the development and execution of all e-commerce channel strategic plans to meet the annual sales plan.

ESSENTIAL POSITION FUNCTIONS

Oversee e-Commerce web architecture, infrastructure and its development

Monitor and maintain smooth functionality of website including UI / UX

Ensure merchants support / execution on promotion / campaign area aligned with MAHB

Oversee promotional / campaign page / banner are uploaded accordingly within the given time (up-to-date content)

Communicate with Back end on the promotional terms and conditions mechanics to ensure it is configured in the system accordingly including payment options, promotional tab etc

Collaborate with appropriate stakeholders including IT specialist, Data Analytics and Copywriter to ensure the rollout of website changes

Coordinate with cross-functional teams on execution of brand, marketing and e-commerce activities

Respond to Customers Inquiry

Implement, execute and support assigned marketing activities (events and digital campaign)

Collaborate with airlines / e-Wallets or other marketing promotional partners for campaign / mini program under e-Commerce

Any other new initiative concept deck

Pre-selling to potential merchant

Engage new merchants to be on-board with necessary documentation compliance

Facilitate the evaluation of new merchants for approval

Coordinate merchants onboarding process with cross-functional teams including the contract issuance

Key Challenges

Business Development experience is required in order to establish business models and manage profitability.

Understanding the margins of each product category to enhance revenue potential To drive concessionaires to achieve baseline & royalty

Responsible for client communications, con\xef\xac\x82ict resolution, and compliance on tenant deliverables and revenue in terms of business services only (not to include with operational matters

Must have good knowledge in e-commerce development and management.

Knowledge of digital marketing, Google & Facebook ads, and Data Analytic tools are an added bonus.

Skills

Business savvy with knowledge in commercial matters.

Strong analytical and decision making skills.

Possesses leadership and good managerial skills.

Strong interpersonal and communication skills.

Digital Marketing savvy

creative thinking abilities

strategic thinking abilities

verbal communication skills

knowledge of e-commerce platforms

marketing skills

analytical skills

content strategy knowledge

advertising skills

team management skills

project management skills

interpersonal skills

search engine optimisation (SEO) knowledge

Relevant Industries

External

• Degree with minimum 3 years relevant experience.

Unique Requirement

Experience in business development and/or e-commerce management.

Knowledgeable about relevant trends and innovations in e-commerce.

Education

External

• Bachelor Degree In Business Administration or any related field with 3-4 years related experience

Additional Information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 5 August 2023.
Only shortlisted candidates will be notified.

Malaysia Airports